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Want to join one of the UK’s fastest growing companies?
We’re One Retail Group – a multi-national online retailer, brand owner, and marketplace specialist, recognised as one of the fastest-growing companies in the UK. Since launching our first product in 2013, we’ve grown into a multi-brand business selling thousands of products every day across global marketplaces and our own websites. And we’re not slowing down – with new stores and product ranges launching regularly, there’s never been a more exciting time to join us.
As Operations Manager, you’ll play a dynamic and high-impact role leading global warehouse and logistics operations across multiple 3PL partners, where you'll drive the seamless flow of goods—from port to customer doorstep—while ensuring world-class delivery standards, including Amazon FBA and seller-fulfilled prime. You'll be at the heart of cross-functional collaboration, partnering with teams across freight, marketplace, and customer care to forecast demand, streamline operations, and elevate the end-to-end customer experience. As a key leader, you'll mentor a high-performing team, champion process improvements, and take charge of critical projects during peak seasons. If you thrive in a fast-paced eCommerce environment and love turning operational challenges into growth opportunities, this role offers the perfect platform to make a real difference.
Key Responsibilities
Warehouse & Logistics Operations
* Oversee day-to-day operations across multiple 3PL warehouses globally, ensuring seamless execution of all logistics functions.
* Manage receipt of inbound containers from port, timely outbound FBA (Fulfilled by Amazon) shipments, and meeting OTIF (On-Time, In-Full) delivery standards for B2C orders, including Amazon seller-fulfilled prime.
* Lead stock reconciliation efforts, working closely with finance on inventory discrepancies and valuation.
Cross-Functional Collaboration & Forecasting
* Act as the primary escalation point for day-to-day operational issues related to warehousing, inbound/outbound shipments, and customer care.
* Collaborate with Freight, Marketplace, and Website teams to forecast inbound and outbound stock volumes accurately.
* Partner with Purchasing to forecast spare parts requirements for refurbishment processes.
* Work closely with internal stakeholders to deliver a seamless and efficient customer journey.
Process Improvement & Project Leadership
* Serve as the subject matter expert (SME) for warehousing, leading continuous improvement and optimization initiatives.
* Support rework operations, including regional transfers, returns handling, and compliance processes.
Team Leadership & Development
* Manage and mentor a team of Operations Executives and Associates.
* Set clear objectives, define roles, and support professional development.
Special Projects & Business-Critical Support
* Lead seasonal initiatives such as peak trading periods, deal events, and quarterly business updates (e.g. Walmart).
* Address critical warehouse-related issues with serious business impact or deviations from business-as-usual (BAU) processes.
* Coordinate domestic and cross-border stock transfers, collections, and additional courier support when required.
Key Requirements:
* Proven experience as an Operations or Supply Chain Manager, ideally in an eCommerce environment.
* Strong understanding of 3PL warehouse operations, Amazon FBA, and B2C logistics.
* Demonstrated leadership skills with the ability to develop and manage teams.
* Exceptional problem-solving abilities and escalation management experience.
* Strong analytical skills with a background in forecasting, inventory management, and process improvement.
* Outstanding communication and stakeholder management skills.
* Experience with ERP and WMS systems is a plus.
Benefits
Apart from working with great people and enjoying a fast-paced, fun, diverse, collaborative, and supportive culture, you’ll also receive:
* Access to our Bupa Healthcare Cash Plan (post probation)
* 25 days of annual leave (plus UK Bank Holidays).
* Employee discounts on all our brands
* Access to our Cycle to Work scheme via CycleScheme
* Quarterly team socials (recent events include a speedboat trip on the Thames, cocktail making, and roller disco)
* Bagel Tuesdays, Breakfast Club and fresh fruit through the week
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Retail
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