A leading outsourcing firm is seeking a PMO Manager to establish and oversee a Programme Management Office for a high-profile transformation initiative. The role involves ensuring governance, control, and effective decision-making across complex projects within the Citizen Contact Transformation Programme. Applicants should have substantial PMO leadership experience, strong analytical skills, and the ability to manage stakeholder expectations effectively. This position offers the chance to influence significant operational changes and enhance customer experience in the contact centre environment.
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