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Where: EE North Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)
Full time: Permanent
Salary: £25,087.00 rising to £25,684.00 at 9 months in role, plus uncapped commission
Hourly rate: £12.82 per hour rising to £13.12 per hour at 9 months in role
Why this job matters
Are you someone with a wealth of life experience that can help navigate challenging situations? Whether it's resilience from raising a family or life skills from building relationships, you have transferable skills to succeed in a Payment Support role with EE.
Join our Payment Support Team in North Tyneside to support and guide customers during difficult times. You’ll help with billing queries, assist those behind on payments, and more. With training provided, you'll become the expert they need, delivering a personal and brilliant service.
We understand life is dynamic. This role offers flexibility, including scheduling your own breaks, banking time, and occasional home working to support your success and personal needs.
What’s in it for you?
* Starting salary of £25,087.00, rising to £25,684.00 after 8 months, plus incentives and bonuses.
* Online GP access 24/7 via telephone or video for you and your immediate family, fully funded.
* Market-leading paid carer’s leave—up to 2 weeks for supporting colleagues caring for family or friends.
* Family Leave—up to 18 weeks full pay and 8 weeks half pay for maternity, paternity, or adoption leave within the first year.
* Discounts on EE & BT products, saving you hundreds of pounds annually.
* Support to develop your career and achieve your goals.
* Season Ticket Travel Loan—funds upfront for your travel expenses.
* Volunteering days to give back to your community.
* Optional private healthcare and dental coverage for you and your family.
Enjoy a great team culture, meaningful support, and tailored training to build a lasting career. What are you waiting for?
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