Strategic Programme Manager (Permanent)
At Costa Coffee, we’re on a mission to reimagine coffee experiences across the globe. From bustling cities to local communities, we’re creating meaningful coffee moments, powered by innovation and driven by purpose.
As a proud part of the Coca‑Cola system and working hand in hand with our pioneering partners, we’re in over 50 countries and counting. Whether it’s served in‑store, from a machine, at home, or on the go, every cup is thoughtfully crafted by our passionate teams who put heart into every moment.
Our teams truly make a difference. Whether it’s pioneering new tech for the perfect pour, launching award‑winning campaigns, developing exciting new menu items, or supporting our people to grow — together, we stir up success.
What you’ll do
* Shape Costa’s Strategic Future: Turn big‑picture goals into clear, actionable project/programme roadmaps that deliver real business impact.
* Own High‑Impact Programmes: Lead end‑to‑end delivery of multiple strategic projects, keeping them on track, on budget, and achieving their objectives.
* Stay Ahead of Risks: Anticipate and manage programme‑level risks, issues, and dependencies to ensure smooth, confident delivery.
* Drive Governance with Clarity: Lead reporting, SteerCo meetings, and decision‑making with transparency and insight, keeping everyone aligned.
* Collaborate and Inspire Change: Partner with stakeholders, teams, and suppliers to champion adoption, embed new ways of working, and maximise benefits across the business.
Who you are
* Proven Programme Delivery Expertise: Degree‑level education or equivalent project management qualification, with strong experience managing complex projects and programmes, including risk mitigation.
* Strategic and Commercial Awareness: Experience in strategy development, understanding commercial impacts, and using insights from multiple data sources to inform decision‑making.
* Strong Analytical and Planning Skills: Advanced Excel, excellent project planning, and analytical rigour to collate, interpret, and act on detailed information.
* Exceptional Communication Abilities: Skilled in report writing, presentations, and organisational communications, able to engage and influence senior stakeholders with credibility.
* Interpersonal and Collaborative Mindset: Proven ability to build trusted relationships across all levels, while constructively challenging stakeholders to ensure prioritisation, commercial rigor, and the successful delivery of projects.
So, why Costa?
* Own a piece of Costa’s success by becoming a share owner in Coca‑Cola with our Share Investment Plan (SIP).
* An annual discretionary bonus scheme, based on business results and individual contribution.
* A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10 %.
* The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure.
* 50 % discount in all Costa‑owned stores, and 25 % off in other participating stores.
* Private medical cover thanks to our Private Healthcare scheme.
* And that’s not all. Explore even more perks here: https://bit.ly/costaperks
Location – Hybrid – London – required to attend our London office 3 times a week.
For any reasonable adjustments and general queries, please get in touch with costa.recruitment@costacoffee.com
We believe in living life with heart — and that starts with our people. By showing up as our authentic selves, we create a culture where everyone belongs. We celebrate diversity in all its forms and are committed to building an equitable and inclusive environment—one that embraces the unique blend of experiences, identities, and perspectives each person brings. This rich diversity strengthens our teams and reflects the spirit of our global brand.
Grounded in our core values—Passion for Progress, Win with Warmth, Courage to Challenge, and Trusted Team Players—we strive to make a meaningful impact in everything we do. From empowering communities through the Costa Foundation to supporting local initiatives, we’re committed to changing lives in coffee‑growing regions and right here at home.
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Strategy/Planning and Project Management
Referrals increase your chances of interviewing at Costa Coffee by 2x.
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