About the Role Are you passionate about making a real difference in your community? The Women & Families Resource Centre (WFRC) is looking for a dedicated and organised Operations Assistant(Onsite Volunteer) to lead and rebuild our flagship Baby Bank service in Wolverhampton. This is a rewarding opportunity to take ownership of a vital community service supporting families with children ensuring they receive essential items and compassionate support during challenging times. What You’ll Be Doing Service Leadership Manage the day-to-day operations of the Baby Bank Coordinate referrals and client appointments Deliver a welcoming, safe, and dignified service to families Volunteer Management Recruit, train, and support volunteers Build a structured and sustainable volunteer programme Monitor engagement, performance, and retention Stock & Inventory Oversee donations, sorting, and distribution Maintain organised storage and tracking systems Monitor stock levels and ensure quality standards Corporate Engagement Organise and manage corporate volunteer days Build relationships with local business partners Administration & Systems Maintain accurate records and reporting systems Support digital process improvements and workflow organisation Ensure compliance with data protection regulations Impact & Reporting Track service outputs and outcomes Support funding applications and reporting requirements What We’re Looking For Experience in operations, charity, or community service roles is desirable. Background in team or volunteer management Strong organisational and administrative skills Confident using Microsoft Office and digital systems Excellent communication and interpersonal abilities A compassionate, empathetic approach when working with vulnerable families Ability to bring structure and efficiency to a growing service Volunteer Commitment Minimum 12 hours per week Attend agreed shifts consistently Complete induction and participate in a 6-week review Maintain professionalism, confidentiality, and reliability ⭐ Why Join WFRC? Make a real impact in the lives of women and families Be part of a supportive and purpose-driven team Gain hands-on experience in charity operations and service leadership Opportunity to shape and grow a key community service Get a Certificate of Recognition / Proof of Volunteering Apply Now If you’re organised, people-focused, and driven to create positive change, we’d love to hear from you.