Overview
Ibis Glasgow, 220 West Regent Street, Glasgow, G2 4DQ.
WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.
In the role of Head Housekeeper, you will report to your Area Manager and be responsible for supporting your team in the day to day running of the housekeeping department.
WGC offers an industry leading package and is passionate about career progression; we’ll build a career plan with you that includes training, mentoring and extensive experience to help you progress through the company. An annual training allowance of up to £10,000 is provided for approved apprenticeships and accredited courses (including English, Maths, IT and more).
Benefits also include:
* Life Insurance
* Discount Store with discounts from ASDA, O2 & more
* Discounted hotels and flights
* Employee Assistance Programme
* Low-cost health insurance
* Full workplace pension scheme
* 28 days holiday
Responsibilities
* Work to improve productivity and efficiency of room cleaning
* Analyse guest data to plan resources and materials required to meet operational requirements
* Maintain strong working relationships with GM, Exec Housekeeper and Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
* Identify ways to improve Guest Satisfaction
* Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
* Recruit, train, manage and monitor team performance daily/weekly
* Deliver and exceed financial targets
* Manage expenditure and payroll to ensure budgets are achieved
* Participate in training to improve skills and performance
* Solve routine challenges that occur on the job
If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers development and progression, apply now.
Equality, Diversity and Inclusion
We recognise that we’re all at our best when we’re being ourselves. We are committed to a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and value individuality and belonging. We are a Disability Confident Employer and can provide support or reasonable adjustments during the application or interview process.
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