We are looking for a Venue Find Administrator to join our dynamic team in our Derby office. In this role, you will act as the primary customer contact for our incoming venue sourcing and meeting requests and this role is to work on an array of client accounts in a variety of industry sectors. Do you work in a Customer Service environment, seek to exceed client expectations, are used to dealing with multiple requests and working within Service Level Agreements? Sound like you? Read on!
Responsibilities
* Deliver an innovative, quality venue find service that consistently exceeds clients' expectations across all meetings, incentives, conferences and exhibitions categories.
* Ensure relevant customer service levels are understood and consistently met or exceeded, and be conversant in all relevant systems and processes in line with customer requirements.
* Be fully conversant with the BCD Venue Search booking platform and work in accordance with the Venue Search Standard Operating Procedure.
* Consistently apply and demonstrate venue and destination knowledge to all customers.
* Continually develop excellent venue destination knowledge through building positive relationships with key supplier contracts, attending familiarisation visits, destination workshops and webinars.
* Work with the BCD Meeting & Events finance team to ensure that all invoicing and financial matters are delivered to the client in a proactive and efficient manner.
Qualifications
* Proven customer service experience.
* Excellent communication skills with a calm, positive and collaborative approach.
* Comfortable dealing with people at all levels, face to face and by telephone/email.
* MS Office skills including Excel; experience entering and extracting data from databases.
* Flexible and proactive, able to juggle multiple priorities and projects with resilience under pressure, and willing to adapt to change.
* Knowledge of meetings & events venues in the UK and overseas.
* Venue booking system experience.
* Proven negotiating and contracting experience with external suppliers.
Benefits
* Life Assurance x1 your annual salary.
* 23 days holiday plus bank holidays.
* Birthday day off.
* Holiday Purchase Scheme – allowing up to 5 additional holiday days.
* Discounted rates on hotels & travel.
* Gym & fitness discounts.
* Pension scheme.
* Company sick pay.
* Lifestyle benefits.
Work Conditions
* This role is hybrid working in our Derby office with some remote working.
* Shift patterns for venue search are 9-5:30, 8:30-5 or 9:30-6 on a rotate basis, with an hour lunch break.
* You may be required to travel to attend company meetings/events or familiarisation trips in the UK or overseas.
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