Customer Service Advisor
Are you an experienced Customer Service Assistant / Customer Service Advisor who is well organised, dynamic and puts the customer first? Do you have the ability to take a customer enquiry and professionally look after that request to its conclusion / resolution?
If this sounds like you then a leading well-established importer, stockist and distributor of specialist automotive aftermarket products has an exciting opportunity for a Customer Service Assistant / Customer Service Advisor to join their supportive, knowledgeable front office team.
As Customer Service Advisor you will benefit from the knowledge of working for a market leader. With a supportive management team and colleagues, you will be working for a business where you can grow and develop a career. A great working office environment. Monday to Friday working hours NO weekends. Spacious kitchen area where coffee and tea are provided, spacious rest area and shower facilities. Free onsite parking.
Location - Sheffield
Salary: £28,300 basic salary - 25 days Annual Leave Plus BH (32 days total) - Pension - Free on-site Parking - Kitchen Facilities - Rest Area - Shower Facilities - Employee company funded Assistance Program
The Candidate & Role:
* Be an experienced Customer Service Advisor / Customer Service Assistant.
* Automotive aftermarket / motor trade / factor experience (or similar) preferred but not essential.
* Working knowledge of MS Office to include Outlook, Word, Excel.
* Providing product and technical information to the customer.
* Liaise with the operations team to ensure the fulfilment of customer sales orders.
* Help customers with product returns and invoice queries.
* Handling customer telephone enquiries.
* Processing of Sales orders and customer invoicing.
* Assisting in the resolution of customer issues, and ensuring everything is documented and escalated to line manager if required.
* Dealing with trade customer collections and retail customer sales.
* Returns order processing and raising credits through the approval process.
* Organising collections of sales orders to be processed by freight forwarders.
* Customer contact via telephone to support scheduling of sales orders.
* Support quarterly stock inventory controls.
Apply in Confidence
JOB REF 4256RC Customer Service Advisor
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