Dispensing Optician Manager - Multi-site Independent Opticians
Rugeley, West Midlands
Job Overview
We are seeking an experienced and motivated Dispensing Optician Manager to lead a busy, patient-focused optical practice in Rugeley. This is a key leadership role responsible for delivering exceptional patient care and driving commercial performance.
The successful candidate will combine strong clinical dispensing skills, ensuring high standards across customer service, team performance, and operational efficiency. Would suit either a current manager or a senior looking for the next step.
Key Responsibilities
Clinical & Patient Care
Provide expert dispensing advice tailored to individual patient needs
Ensure a high standard of patient care and satisfaction at all times
Support clinical colleagues to deliver a seamless patient journey
Maintain compliance with GOC standards, professional guidelines, and best practice
Practice Management
Oversee the daily operation of the practice, ensuring smooth and efficient workflows
Ensure the practice environment is welcoming, professional, and well-presented
Monitor KPIs and implement strategies to improve performance and profitability
Team Leadership & Development
Lead, motivate, and support the practice team
Conduct training, coaching, and performance reviews
Encourage a positive, collaborative, and patient-focused team culture
Support recruitment and onboarding of new team members when required
Commercial & Retail Performance
Drive sales through excellent product knowledge and patient communication
Ensure effective merchandising and frame presentation
Manage stock ordering, rotation, and supplier relationships
Identify opportunities to grow the business and enhance patient loyalty
Skills & Experience
GOC-registered Dispensing Optician (essential)
Strong leadership and communication skills
Commercially aware with a patient-first approach
Confident in dispensing a wide range of lenses and frames
Organised, proactive, and able to manage multiple priorities
What's on Offer
A leadership role within a well-established local practice
Supportive working environment with a focus on quality care
Opportunities for professional development and progression
Competitive salary and benefits package (dependent on experience)
@INDALEX