The Senior Network Engineer is responsible for resolving highly complex network faults, as well acting as a final point of escalation for 1st, 2nd and 3rd Line teams. This role involves identifying and resolving complex network issues, delivering service requests performing network upgrades. Job title: Senior Engineer Network Operations Job Description: Responsibilities Ensure all escalated and Major Incidents are resolved within the Senior operations team or managed in conjunction with Technology partners. Maintain in-depth understanding of all customer networks. Identify and manage any escalated faults with 3rd party suppliers for major incidents Identify design and implement changes to existing customer networks to improve performance of their services. Complete LLD reviews of new customers/projects as part of the operational acceptance process Prioritise network improvement changes according to risk Technical reviewer and approver for network changes to be presented to CAB Work closely with the Platform Engineering team to improve performance and resiliency of the core network. Support our design and project teams on major projects for new and existing customers To provide and update technical documentation and diagrams instructions for existing customers and services resolutions and service request completions. Provide training, guidance and support to the other Capita teams Provide out of hours support via 24/7 rota as required. Managing and resolving incidents and service requests raised via both proactive Monitoring platforms and directly from customers within contractual SLA. About You Technically skilled to Cisco CCNP/ Juniper JCIP level and holds/seeking certification. Ideally holds or is working towards obtaining CCIE/JNCIE) 5 years experience of operating in a 3rd line network engineering role. Experience in network security – e.g. Cisco ASA, Juniper, Palo Alto, Fortinet Experience in load balancers – eg F5 BiG IP Excellent overall understanding of IP, MPLS, SDWAN, BGP, OSPF, ISIS, Wifi within a managed service provider environment. Think creatively around problems, creating innovative solutions to ultimately improve customer performance Be able to identify, design, implement and document network improvements Excellent knowledge of network monitoring systems, protocols and techniques. Excellent communication skills Experience of managing major Incidents through to resolution and providing root cause analysis Able to be self-managed, whilst still working as part of a team ITIL knowledge - Ideally certified to a minimum of Foundation level About us: Capita Public Service – LPS Our world class Local Government Services team supports local councils to improve outcomes and focus on what matters in their communities. Managing tax and other revenue collection, benefits payments, building control support, IT networks, accounting and much more – we make it easier for council teams to concentrate on front line services. Utilizing your Revenues knowledge, you will champion learning and development within our back offices, ensuring all aspects of employee development from new starter and upskill training through to ongoing support development. What’s in it for you? Competitive salary 23 days’ holiday (rising to 27) with the opportunity to buy extra leave Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform What we hope you’ll do next: Looking to discover more? Let your line manager know, then choose ‘Apply now’ to fill out our short application and send us your CV. We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. As part of our commitment to diversity, we recognise that we currently have lower numbers of female and ethnic minority staff. We therefore actively encourage applicants who are female and/or belong to an ethnic minority to apply for this role. Location: Kirkintilloch, United Kingdom Time Type: Full time Contract Type: Permanent