Overview
PRADA Client Advisor WRTW, Harrods role at BoF Careers.
Prada Group, founded in 1913 in Italy, includes brands PRADA, Miu Miu, Church's, Car Shoe and Pasticceria Marchesi, and operates in more than 45 countries with teams from over 100 nationalities. Joining our company means working in a creative and international environment, with teams motivated by curiosity and the quest for excellence. The engine of our success is the talent and passion of our people leading to their own professional growth.
Job purpose: As Prada Client Advisor, you guarantee an extraordinary and memorable luxury customer experience, placing the client above all, discovering their needs and expectations, fostering meaningful relationships, and serving as a Brand Ambassador. You convey and promote the Brand philosophy and values to clients, guiding them into the world of Prada. You hold yourself accountable to achieve your individual and team sales targets, acting proactively to ensure the best service for both in-store and ecommerce channels.
Responsibilities
* Place the Customer at the center, creating a welcoming environment and striving to meet their needs and requests, providing them with excellent service in accordance with the client journey.
* Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store.
* Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service.
* Demonstrate excellent knowledge of the products as well as Prada history, culture and DNA.
* Capture customer data into the company CRM to connect to the client, maintain and develop relationships to offer a personalized approach and develop future opportunities.
* Embrace and promote the Omni Channel mindset.
* Build and maintain knowledge of the luxury fashion world, fashion trends and competitors to discuss with customers and provide advice.
* Take ownership of resolving client complaints, liaising with the line manager and Client Service team when necessary.
* Operate with the highest level of care and respect for the products.
* Utilize company digital tools to offer a complete and integrated luxury experience.
* Host and conduct customer appointments in person or via virtual meetings.
* Work in synergy with the Back of House, participating in daily store operations and maintaining an organized stock room.
* Comply with company procedures on operational guidelines, stock procedures, security, cash activity, inventory, logistics and reporting as requested by head office.
* Work as a team player, foster open and constructive communication, ensure a consistent exceptional experience and contribute to a positive working environment, embracing diversity and inclusion values.
Knowledge and Skills
* Similar experience within a luxury or premium brand
* Understanding of luxury customer service
* Experience in building long-lasting relationships with clients
* Ability to work in a team as well as alone
* Excellent communication and interpersonal skills
* Fluency in English
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Consulting, Information Technology, and Sales
Industries
* Advertising Services
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