Customer Accounts Advisor – Precision Engineering Sector Location: Hertford Employment Type: Full-Time Salary: Up to £30,000 per annum About the Company Join a globally renowned manufacturer at the forefront of precision engineering. With cutting-edge operations and a commitment to quality, this Hertford-based organisation is known for its progressive approach, high-performance standards, and dedication to long-term client relationships across international markets. Role Overview This client seeking a proactive and analytically minded Customer Accounts Advisor to manage customer portfolios, support strategic operations, and ensure seamless customer account administration. The role calls for a professional with 3–5 years’ relevant experience and a strong technical acumen to navigate complex commercial workflows and support continued business success. Key Responsibilities * Responsible for high-value, global customer account management, ensuring accuracy in order processing, pricing, and customer service delivery * Liaise with production and supply chain teams to support forecast planning and fulfilment schedules * Maintain and analyse customer data to support decision-making and performance tracking * Handle queries and troubleshoot account issues with professionalism and efficiency * Contribute to pricing strategy reviews in collaboration with commercial and finance teams * Produce reports and insights from SAP and MS Office tools to guide planning and service optimisation Essential Skills & Experience * 3–5 years’ experience in a customer account or sales operations role within a technical or manufacturing environment * Proficiency in SAP and MS Office, including Excel for data analysis * Knowledge of forecast planning, order processing, and pricing strategy development * Strong attention to detail, with a confident and collaborative communication style * Ability to adapt to evolving client needs in a fast-paced, process-driven environment Benefits Package: * 25 days annual leave * Enhanced pension scheme * Health & wellbeing programme * Annual performance-related bonus Values This role offers the opportunity to make meaningful contributions within a well-established global leader. You'll gain exposure to precision-driven operations and be part of a team that values excellence, innovation, and integrity