Summary
To provide clerical support to the Head Office Function. This is a pivotal role to ensuring the smooth functioning within the office. This position requires excellent organisational and communication skills, as well as the ability to multitask and prioritise tasks effectively.
Wage
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, working hours TBC.
37 hours 30 minutes a week
Start date
Monday 3 November 2025
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* Answering and directing phone calls, taking messages, and fielding enquiries
* Meeting, greeting, and assisting visitors, clients, and employees in a professional manner
* Managing correspondence and maintaining a well-organised filing system
* Assisting in scheduling appointments, meetings, and general office duties
* Coordinating office supplies and ensuring inventory levels are maintained
* Scanning, photocopying, and producing name badges
* Assisting with various tasks, data entry
* Assisting in organising and coordinating office events and meetings
* Maintaining office records and databases
* Assisting with basic bookkeeping tasks, such as preparing service users monies and recording accurately on database and accountancy software
* Maintaining confidentiality and overseeing sensitive information with professionalism and integrity
* This list is not exhaustive and there may be other tasks deemed necessary as appropriate
Where you'll work
Cockerham Hall
17 Huddersfield Road
Barnsley
South Yorkshire
S70 2LT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BARNSLEY COLLEGE
Training course
Customer service practitioner (level 2)
What you'll learn
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Training schedule
Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete a Customer Service Practitioner Level 2 Apprenticeship.
Requirements
Desirable qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Administrative skills
* Team working
* Initiative