Job Description
Key Details
Job Title: Technical Operations Manager
Salary: £36,000 - £40,000
Hours: 24 - 40 hours per week (0.6 - 1.0 FTE depending on your preference)
Contract: 1 year FTC with a view to extension
Location: In-person, Kentish Town, London
Direct Reports: Technical Operations Assistant and 10-20 Technical Volunteers
Reports: Head of Operations
How to apply: To apply, please submit your CV and a cover letter through this link:
https://www.escapethecity.org/opportunity/48335-technical-operations-manager-at-screen-share
The cover letter should explain how your knowledge and experience apply to this specific role.
You can find the full applicant pack here: www.screen-share.co.uk/jobs
Headline
Lead our laptop refurbishment function for digital inclusion, train refugees in repair and develop our IT Asset Disposal and Repair-as-a-service functions.
About Screen Share
Screen Share is the UK’s leading refugee digital inclusion charity. Our mission is to ensure every refugee in the UK has access to a connected digital device and the skills to use it to achieve their goals.
We provide laptops, smartphones and internet connectivity, alongside digital skills training, laptop repair training and IT repair services for those seeking sanctuary.
Our award-winning Digital Access programme transforms disused IT assets into life-changing tools — bridging the digital divide while contributing to the circular economy. The devices we refurbish are not simply hardware; they are lifelines. The secure collection, sanitisation and redistribution of IT assets underpins both our impact and our organisational growth. We are adjacent to a number of IT markets and are commercialising sensibly to secure our charitable impact.
Why This Role Matters
This role directly enables thousands of people to access the digital tools essential for modern life. You will shape the technical engine of a growing charity while helping build pathways into skills and employment for people rebuilding their lives.
It also supports our gradual and sustainable commercialisation, to ensure we are less reliant on charity fundraising and can operate as a responsible, social business. It is a great opportunity to combine technical leadership, social impact and entrepreneurial thinking in a mission-driven environment.
About the role
The Technical Operations Manager role is a new role within the organisation. It is perfect for a hands-on technical leader who will be responsible for delivering and expanding Screen Share’s technical functions and processes.
This includes semi-industrial-scale device refurbishment and repair (primarily laptops, alongside phones and tablets where possible), managing the part-time Technical Operations Assistant and coordinating our team of technical volunteers, delivering our refugee-facing technical training workshops, and overseeing our IT Asset collection and data sanitisation service for corporate donors.
We're looking for someone who is equally comfortable at the workbench and in operational leadership - a practical and creative problem-solver who can design systems, lead people with empathy, and think commercially about sustainable growth.
The postholder will:
* Personally deliver L2 laptop diagnostics and repairs
* Lead and professionalise our refurbishment and IT Asset operations, including managing our growing technical team of junior staff and volunteers.
* Deliver inclusive technical training workshops that support participants’ journey into technical employment
* Hold responsibility for organisational IT systems, cyber security and technical compliance.
* Build operational foundations for future earned-income services, including IT Asset Disposal and repair-as-a-service.
* Bring a commercial and strategic mindset, identifying opportunities to grow revenue while advancing our social mission.
The role is perfect for someone who understands Device Repair and IT Asset Disposal and can work sensitively with vulnerable adults.
Key Responsibilities
Device Refurbishment and Repair
* Lead the end-to-end refurbishment and repair pipeline for laptops, phones and tablets, ensuring consistent preparation of high-quality devices for donation and resale
* Provide hands-on L2 laptop diagnostics and repairs as a core part of the role.
* Oversee our refurbishment operations, technical standards, health and safety procedures, and quality assurance.
* Design, document and continuously improve SOPs covering triage, repair, imaging, provisioning and distribution.
* Provide support to staff in their collection, refurbishment, redistribution and resale of IT Assets
* Help develop Screen Share’s L3 repair capability through training pathways, partnerships, tooling decisions and future team development.
IT Asset Disposal (ITAD) Management and Development
* Support and oversee Screen Share’s device donation pipeline, ensuring smooth collection, triage, data sanitisation, refurbishment and redistribution.
* Oversee secure, compliant data destruction and certification using accredited tools.
* Develop operational capacity, SLAs and compliance frameworks to support entry into the wider ITAD market.
* Work cross-functionally to position Screen Share as a secure and effective way for corporate partners to create social value.
* Manage the relationship with our existing ITAD partners and lead on building new ITAD partnerships, to ensure we are effectively collaborating within the sector and maximising the social value of donated IT assets, predominantly through exchanging devices unsuitable for our clients for appropriate stock, aligning our ESG and social value propositions and leveraging shared technical capacity to deliver our charitable impact
* Contribute to building our ITAD function into a sustainable trading income stream within our circular reinvestment model.
Refugee Repair Training
* Lead, design and deliver hands-on technical training workshops, ensuring sessions are structured, accessible and supportive of refugees’ journey into technical employment
* Create a refurbishment pipeline culture that is trauma-informed, culturally sensitive and psychologically safe.
* Adapt teaching approaches to support learners with varied educational backgrounds, language confidence and prior technical exposure.
* Encourage active participation and shared ownership of our refurbishment process, supporting volunteers and participants to build confidence and progress into greater responsibility where appropriate.
* Embed Monitoring, Evaluation and Learning (MEAL) into the programme to track outcomes and strengthen impact.
* Develop accreditation pathways and progression routes into volunteering, employment or further study.
* Maintain a safe, supportive and inclusive environment where all learners feel welcomed and respected.
Organisational IT & Cyber Security
* Oversee Screen Share’s internal IT environment, including hardware, systems, digital tools and user support.
* Develop and maintain cyber security practices, risk registers and incident response procedures.
* Support progress toward recognised cyber security accreditations.
* Ensure GDPR compliance and secure handling of sensitive data across the organisation.
Developing our Repair-as-a-Service Product
* Lead the design and launch of Screen Share’s future repair service, which will provide free repairs for refugees to reduce digital poverty, offer repairs to the paying public and support refugees into work
* Build workflows, pricing models, safety processes and customer experience standards.
* Introduce operational discipline suitable for a public-facing technical service.
People Leadership, Safeguarding & Volunteer Management
* Line-manage the Technical Operations Assistant and lead a diverse volunteer team with empathy and accountability.
* Foster an environment where volunteers — particularly those who are vulnerable adults — are supported to contribute, develop skills and take on leadership opportunities where appropriate.
* Recruit, onboard and supervise technical volunteers
* Maintain strong awareness of safeguarding principles and organisational responsibilities.
* Ensure workshops are delivered in line with Screen Share’s safeguarding policy and professional boundaries.
* Recognise and escalate safeguarding concerns promptly in accordance with organisational procedures.
Person Specification
Essential
* Proven L2 laptop repair capability, including diagnostics, component replacement and refurbishment workflows.
* Experience leading or coordinating technical operations in a workshop, repair or IT environment.
* Strong understanding of IT Asset refurbishment, data sanitisation and secure device handling.
* Commercial awareness and creativity, with the ability to balance social impact and financial sustainability.
* Experience managing staff or volunteers with sound judgement and emotional intelligence.
* Confidence leading structured, in-person training workshops.
* Ability to create inclusive learning environments that support participant growth.
* Strong safeguarding awareness and judgement, with the ability to follow organisational procedures and escalate concerns appropriately.
* A proactive, builder mindset — comfortable creating structure and managing dynamism in a growing organisation.
* Alignment with Screen Share’s mission and values.
Desirable
* Direct experience with ITAD services, circular economy models or social enterprise activity.
* Experience delivering structured technical training programmes.
* L3 board-level repair skills or experience helping build advanced repair capability.
* Experience working with refugees or vulnerable adults.
* Experience overseeing organisational IT systems or cybersecurity frameworks.
* Familiarity with developing traded services or income-generating operational models.
Recruitment timeline
Job closes: Saturday 7th March 2026 at 9am
Shortlisting: Monday 9th March
Informal Interview (online): Friday 13th March or Monday 16th March
Invite to Main Interview: Tuesday 17th March
Main Interview (in-person, London): Monday 23rd March
Offer made: Friday 27th March
Start date: ASAP