This Process Assistant role based in Hemel Hempstead will involve providing a face-to-face service, supporting customers with their visa and citizenship applications, based in Hemel Hempstead Monday to Friday 9am - 5.30pm.
Client Details
This is a fantastic opportunity to join Dacorum Borough Council (in Hemel Hempstead) as a Process Assistant. As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience.Roles are initially for a six-months' period, with the option to move on to a fixed-term contract.If you are a good communicator, with great interpersonal skills who excels at problem solving, this "Great Place to Work" organization would love to hear from you!
Please note candidates must have full UK working rights and roles will involve full vetting.
Description
1. Your role will involve providing a face-to-face service, supporting customers with their visa and citizenship applications.
2. As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience.
3. Capture and digitise information as part of a process.
4. Act as a first point of contact for customers.
5. Manage customer expectations, interact, and always display professionalism.
6. Adhere to the Quality Framework, ensuring performance targets are m...