Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details This role is in support of Cencora's global logistics and storage services marketed through our World Courier Business. We are hiring Customer Service Consultant to join our Customer Service team in Edinburgh. Customer Service Representative Salary: £26,000-£28,000pa Hours: 40 per week Days: Monday - Friday Shifts: 8 hrs per day between the times of 7am – 9.30pm rotational shifts Location: Edinburgh Office/Hybrid Summary This role will have a initial 6-month probation, during this time it will be mostly office based, thereafter post probation Hybrid working of 3 days office and 2 from home, and an increase in salary. As a market leader in the speciality logistics industry, Worl Courier rely on the initiative and efforts of highly valued associates to maintain our position as our clients most trusted logistics partner. This is a great opportunity to join a diverse team. The ideal candidate will be a strong team player with excellent verbal and written communication skills who is able to work constructively with colleagues in other departments and countries across World Courier’s network. The role of the Customer Service Representative is to be the primary contact for clients when booking shipments and providing general and specific information from initial enquiry through quoting, order placement and tracking shipments. The role involves ensuring the shipment will run as smoothly as possible through detailed pre-planning and monitoring execution. In addition, the Customer Service Representative is required to operate as the executive element of World Courier’s Operational teams, collating relevant information and issuing instructions to the various departments involved in any given process." Knowledge and Skills: Able to follow procedures and instructions. Technologically proficient Able to provide relevant information on request. Good communication skills – verbal and written. Capable problem solver Able to use initiative, tools, knowledge, and experience to solve novel issues. Personal Attributes and Disposition : Ability to work as part of a team and independently Self-motivated Remains calm under pressure Flexible attitude – for working shifts and last-minute coverage High attention to detail Uses own initiative Able to prioritise workload Friendly and polite Dependable, reliable and trustworthy Company Benefits 5% Annual Bonus plan based on Performance Private Healthcare Pension Scheme – 6% enhanced employers matched contribution Life Insurance Employee Assistance Programme Annual Leave 20 days plus bank holidays. Reports directly to: International Customer Service Manager and Supervisors Work Environment The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What Cencora offers Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Full time Affiliated Companies Affiliated Companies: World Courier (UK) Ltd Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned