Role
First Party Fire & Theft Claims Handler
Location
Sevenoaks / Liverpool
Working hours
37.5 hours a week. Monday to Friday 8:00am to 6:00pm (on a rota basis), plus 1 in 4 Saturdays
Salary
£28,747 to £34,913 plus up to £1,500 performance related bonus per annum
What you will be doing
* Aim towards excellent customer service level expectations and take ownership of all inbound communication
* Prompt investigation on the ownership of the vehicle
* Ensuring accurate payment to all Stakeholders on their claims
* Attention to detail on all work done around the total loss aspect of the claim
* Ensure thorough chronological record keeping of all activity within file claim notes
* Ensure effective communication to Policyholder, including all claim decisions and progression, reducing the number of inbound calls
* Maintain effective diary management to reduce settlement time
* Expertly assess policy indemnity and identify fraud indicators
What we’re looking for
* Excellent customer service skills
* Naturally empathetic and the ability to connect with people
* Quick fast paced problem-solving ability
* Positive can‑do attitude
* Good IT skills and a confident communicator
* Passionate about working as part of a team
* Have the ability to make fast, informed decisions
* Excellent organisational and prioritisation skills with a strong attention to detail
* Have a desire to develop skills and experience within the insurance industry.
* The ability to deal with challenging customers and third party insurers
Benefits
* A maximum of 35 days’ holiday (depending on role and tenure) including bank holidays, with additional buy/sell options
* 24/7 mental health support & free counselling available
* Grow with us: Through career fairs, leadership programs, and learning on the go!
* Flexible benefits, including early access to salary via our internal platform
* Hybrid working options to support work-life balance and individual needs
* Recognition awards, social events & more
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