What’s in it for you? * 25 days’ holiday * Certified Great Place to Work * Enhanced maternity & paternity pay * Paid sick leave * Structured professional development * Bike2Work scheme * Employee Assistance Programme * One paid volunteering day per year * Christmas & summer socials (and plenty in between!) Must have’s 2-5+ years’ experience in a customer-facing/telephone-based role Confident and comfortable on the phone - you build rapport quickly Strong written and verbal communication skills High attention to detail and confidence working across systems and processes A proactive, resilient mindset - you stay calm in a fast-paced environment A genuine team player who goes the extra mile for customers Nice to have’s Experience working with ERP systems or order management platforms Background in logistics, fulfilment, or delivery coordination Experience handling complaints or complex customer queries Construction or building materials knowledge (not essential – they’ll teach you!) So what will you be doing? You’ll be the first point of contact for customers, answering calls and emails with clear, friendly, and professional support Processing customer orders accurately through the ERP system, taking payments and tracking deliveries Coordinating with warehouse teams, suppliers, and courier partners to ensure smoot...