IT Innovation Excellence Manager
Top-tier US law firm is recruiting an IT Innovation Excellence Manager to drive user adoption and enhance user experience in their London office.
* Salary up to £110,000 + generous employee benefits, including a £100 monthly contribution for lunch or other expenses, free lunch every Wednesday, discretionary bonuses, and more!
* Working hours: 09:30-17:30, Monday to Friday
* Hybrid working model: 3 days in the office / 2 days remote
The successful candidate will oversee daily post-implementation support and lead strategic initiatives to improve organizational effectiveness across London and Paris offices.
Key Responsibilities:
* Manage post-implementation support to ensure successful adoption and integration of new technologies and processes
* Enhance user engagement through feedback mechanisms, usage tracking, and targeted enablement strategies
* Address user-reported issues and customization requests, managing resolutions and escalations as needed
* Lead cross-functional initiatives to improve people, processes, and technology in line with strategic goals
* Conduct reviews and collaborate with Portfolio Owners to evaluate ROI and alignment with business needs
* Support change management through stakeholder engagement, communication planning, and risk mitigation
* Report to the Director of the Centre of Excellence on project progress, technology effectiveness, and improvement opportunities
Skills & Requirements:
* Experience with legal technology in a law firm setting
* Proven project management skills with tracking tools and structured methodologies
* Strong background in post-implementation support, user adoption, and change management
* Successful track record in leading initiatives to improve efficiency and user experience
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