Part‑Time Customer Relations Executive
Location: On‑site at Solent Business Park, Whiteley, Fareham
Hours: 22/week | Monday, Tuesday & Friday
Serenity Holidays is a specialist tour operator offering quality holidays to The Gambia, Senegal, Cape Verde, Goa, Corsica, and Sardinia. We’re looking for an experienced letter writer, confident, and empathetic Customer Relations Executive to join our friendly team and help us deliver exceptional customer service.
What You’ll Be Doing
You’ll be handling customer feedback with empathy and professionalism, resolving complaints, listening and supporting our customers during their holiday and once they return.
Key responsibilities
* Respond to feedback via phone, email, letter, SMS, social media & review platforms
* Investigate complaints with suppliers, resort teams & internal departments
* Support health & safety standards and report product performance issues
* Assist with booking‑related admin tasks
* Keep customers informed via our in‑house system
* Attend training and familiarisation trips when needed
Who You Are
You’re a strong and calm communicator with proven experience in a customer service role.
Essentially, you’ll bring
* Excellent written and verbal communication skills
* Strong attention to detail and time management
* Confidence working independently and collaboratively
* Proficiency in Microsoft Word, Excel & Outlook
Ideally you’ll have
* Experience in a similar customer relations role
* Travel industry background
What We Offer
* Competitive pro‑rata salary
* 22 days holiday (pro‑rata), increasing with service
* Pension scheme & life insurance
* Staff holiday discounts
* Childcare & Cycle to Work schemes
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