Customer Service Advisor - Funeral Care (FCA Regulated)
Duration: 3 Months (Temporary Contract)
Location: Manchester City Centre (Office-Based)
Pay Rate: £12.60 per hour (weekly pay)
Start Date: 6th October 2025
Background Checks: DBS and Basic Credit Check Required
Hours: Monday - Friday, 9 AM - 5 PM
1 weekend in 10 (days back in the week in lieu)
Join our Compassionate Team!
Are you ready to kick the year off and make a meaningful impact while working?
Rullion is seeking Full Time Agents for our client's Funeral Care Plan Team to provide support during critical moments. If you're empathetic and have a strong background in customer service within an FCA-regulated environment, we want you to be part of our dedicated team.
Your Role:
As a Full Time Agent on our Funeral Care department, you will:
* Provide Compassionate Support: Offer empathy, understanding, and a caring presence to individuals and families during their time of need.
* Deliver Exceptional Customer Service: Utilize your strong customer service skills to assist clients with funeral arrangements, inquiries, and support.
* Collaborate with a Supportive Team: Work alongside a dedicated team that values empathy, respect, and professionalism.
Your Responsibilities:
* Provide professional and regulated customer service to clients regarding funeral plans.
* Ensure FCA compliance in all customer interactions.
* Handle sensitive customer data in accordance with Data Protection regulations.
* Assist clients with inquiries, policy details, and plan management.
What We're Looking For:
* FCA-Regulated Experience: Candidates must have previous experience working in a financial services or FCA-regulated role.
* Customer Service Background: Experience in a call centre or customer service environment.
* Strong Compliance Awareness: Understanding of FCA guidelines and Data Protection regulations.
* Empathy & Professionalism: Ability to support customers during sensitive conversations.
Please Note: Due to strict FCA regulations, only candidates with financial services or FCA-regulated experience will be considered for this role.
Apply Today! If you're ready to make a positive impact in the lives of those who need it most and want to be a part of our compassionate team, apply now! Join us in providing support and comfort to individuals and families during their most challenging times.
Rullion is committed to diversity and inclusion and welcomes applications from candidates of all backgrounds. We celebrate and support diversity and are committed to ensuring equal opportunities for both employees and applicants.
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