We're looking for an experienced Project Support Manager to bring clarity, control, and confidence to complex, high-impact programmes. This is a senior PMO / PMIO Manager role, working alongside Project and Programme Managers to ensure delivery is well-governed, well-planned, and clearly understood at every level.
If you thrive on structure, insight, and influence - and enjoy being the person who keeps large projects moving in the right direction - this role is for you.
What you'll do
Lead & Enable
* Provide direction and support to project staff, driving strong individual and team performance
* Allocate work effectively and ensure delivery stays within agreed scope and change controls
* Support team development and collaborate across the wider programme community
Plan & Control
* Shape and refine business cases, ensuring continued justification for change
* Build and maintain robust project plans using sound analysis and decision-making
* Coordinate delivery against agreed scope, timelines, resources, and quality standards
* Define and schedule organisation-wide resources to meet project demands
Governance, Insight & Improvement
* Maintain effective governance, controls, and assurance across projects
* Identify, manage, and escalate risks, issues, and dependencies, developing clear mitigations
* Track performance and KPIs, providing insight to inform senior decision-making
* Analyse complex information and advise senior stakeholders on project direction
* Capture lessons learned and recommend improvements to policy, process, or practice
* Research best practice across NHS Wales and the wider UK to validate approaches
Communication & Stakeholders
* Communicate complex information clearly, adapting style for diverse audiences
* Build and maintain strong relationships with key stakeholders
* Support Project Board meetings with clear updates and briefing materials
* Act as the project's communication lead and advocate
Information, Reporting & Finance
* Maintain accurate project documentation, logs, and controls within programme systems
* Produce change controls, configuration management materials, and milestone tracking
* Deliver high-quality highlight, end-stage, and lessons-learned reports
* Support budget planning, monitoring, spend tracking, and procurement activities
Essential experience
* Demonstrable experience working in a senior PMO / PMIO / Project Support Manager supporting large-scale, multi-stakeholder NHS Technology programmes
* Strong working knowledge of project governance, controls, assurance frameworks, and reporting within a structured delivery environment
* Proven ability to work effectively with senior stakeholders, Project Boards, and programme leadership, providing clear, timely, and accurate information
* Excellent analytical, reporting, and communication skills, with the ability to interpret complex information and present it clearly to a range of audiences
* Ability to lead, coordinate, and influence project teams and stakeholders without direct line management responsibility
*Rates depend on experience and client requirements