Care Navigator/ Medical Receptionist
Overview of Role – Main Duties
You will be actively involved in coordinating all aspects of the patient journey and will help us improve patient experience and operational efficiency. You will use your skills in communication to join up patient care across our internal teams, external agencies, and partner organisations.
This role is an essential part of our evolving dynamic and forward-thinking surgery, working to provide enhanced care experience to patients with a view to improving health inequalities.
Overview of Victor Street
We serve a community of 12,200 people in the West of Southampton in an urban area, and pride ourselves in delivering patient-first care alongside ambitious and innovative clinical and strategic leadership
Our clinical team consists of 6 GPs, 3 Advanced Nurse Practitioners who deliver a mix of same day and long-term condition care, and do our acute home visits, and an excellent Practice Nursing Team who take the lead on managing long term conditions.
Our team play a vital role in delivering a 'healthy Southampton for all' by 'providing the best possible quality service for our patients within a confidential and safe environment by working together.'
Victor Street Surgery, Victor Street, Southampton, SO15 5SY
Victor Street Surgery are Part of Southampton West Primary Care Network
Job Description
General
* Care Navigation: signposting patients to appropriate health and social care services
* General Reception duties: operating busy telephone lines, greeting patients, responding to enquiries, both virtually and in person, and appointment coordination Facilitating patient safety and comfort around the surgery
* Prescription requests
* New patient registrations
* Processing of documents i.e., discharge summaries, clinic letters, patient correspondence
* Liaising with healthcare professionals and external agencies
* Taking payments for non-NHS work
* Filing
* Workflow and scripts – basic tasks
* Scheduling patient follow ups
* Processing basic referrals i.e., Domiciliary and District Nursing Care & Waste Collection
* Other duties as required in the support of the running of the Practice.
Team Behaviour
* Actively participate in the life and development of the surgery.
* Actively participate in Team Huddles.
* Liaise externally with other agencies as appropriate.
Supervision and Support
* Line Management supervision and support on a day-to-day basis from Practice Management Team and lead Partners
* Access to support and wellbeing services available
Person Specification
Qualifications:
Essential
* Demonstrable commitment to professional and personal development
* Ability to use Microsoft Office applications – Word, Excel, PowerPoint, and Outlook
* Educated to GCSE Grade A-C maths & English or equivalent
Desirable
* Enrolled in, undertaking, or have qualified in appropriate Practice Administration training
Experience:
* Essential
* Minimum of 1 year customer service experience
Desirable
* Primary care experience.
* TPP SystmOne knowledge.
* Experience of working within multi-professional team environments.
Additional:
Essential
* Comply with and actively promote VSS's equal opportunity policy.
* Promote our values in a positive way in keeping with VSS ethos.
* Support and assist the team in essential duties as required.
Employer Details:
Victor Street Surgery
Victor Street
Southampton
SO15 5SY
W:
Schedule:
* Monday to Friday between 8am and 6:30pm (shift pattern to be discussed)
Experience:
* 1 year customer service
Application deadline:
We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Job Types: Full-time, Part-time, Permanent
Pay: £12.60 per hour
Benefits:
* Company pension
* Free parking
* Store discount
Work Location: In person