Job Title: SAP Commissions (Callidus) Application Support Lead
Location: Reading (2–3 days onsite)
Contract: 6 Months
We’re looking for an experienced SAP Commissions (Callidus) Application Support Lead to take full ownership of on-site production support for a business-critical incentive compensation platform.
This is a hands-on role where you’ll act as the single point of accountability for incident, problem, and change management, ensuring the day-to-day stability of commissions operations while working closely with Sales Ops, Finance, IT, and SAP Support.
Key Responsibilities
* Lead daily production support operations, managing incident queues and maintaining SLA performance
* Own end-to-end incident and problem management, including RCA and corrective actions
* Plan and execute configuration changes, releases, and regression testing (CAB governance)
* Maintain application configuration (plans, rules, rate tables, hierarchies, security)
* Oversee EIM data loads, validations, reconciliations, and pipeline monitoring
* Ensure payout accuracy, period close validation, and payroll integration sign-off
* Drive performance optimisation, stability improvements, and automation opportunities
* Produce service reporting (SLA metrics, trends, risks) and maintain SOPs/runbooks
* Support audits, enforce access controls, and ensure compliance standards
* Coach and mentor support analysts, maintaining a strong knowledge base
Essential Experience
* Strong hands-on configuration expertise in SAP Commissions (crediting, compensation rules, plans, rate tables, calendars, positions/payees, security)
* Proven L2/L3 production support experience with ITIL-aligned processes
* Deep knowledge of EIM, integrations (CRM/ERP/iPaaS), and interface troubleshooting
* Experience coordinating releases, regression testing, and CAB approvals
* Strong data analysis skills (SQL/Excel) for reconciliations and audit preparation
* Excellent stakeholder management across Sales Ops, Finance, HR, and IT
This is a fantastic opportunity to lead support for a high-impact commissions platform in a fast-paced, collaborative environment.