We’re hiring: Customer Service Advisor - Dream Cottages & Lyme Bay Holidays We’re looking for a friendly, proactive Customer Service Advisor to join our Customer Success team, working across our Weymouth and Lyme Regis offices. You’ll be the voice of our brands across phone, email, live chat and social channels, supporting guests throughout their holiday journey and delivering outstanding service every step of the way. Role Details: Salary up to £25,000 per annum 37.5 hours per week (Mon–Sat, with a day off in the week) On-call rota with £350–£525 extra per week potential Dealing with customer queries, complaints handling & problem-solving Working closely with internal teams to improve service We’re looking for someone with: A full clean UK Driving License Previous experience in a customer service role Strong conflict resolution and objection-handling skills Excellent written and verbal communication A polite, positive and professional approach High attention to detail and quick problem-solving skills Strong organisation and time management Resilience during busy periods Understanding of performance targets and openness to coaching Who Are Dream Cottages & Lyme Bay Holidays? Dream Cottages are Dorset’s leading holiday cottage provider, managing over 500 stunning coastal and countryside properties. Lyme Bay Holidays, part of Sykes Holiday Cottages, has been creating memorable holidays along the stunning World Heritage Coast for over 40 years. Why You’ll Love Working With Us At Sykes, we believe in doing right by our people: Performance bonus 33 days holiday (including bank hols) extra days with long service Your birthday off! Two paid volunteering days each year Enhanced Maternity & Paternity leave Generous discounts on stays for you, family & friends Employee savings scheme 24/7 mental health support and health cash plan Loads of training & development opportunities We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help. Apply now and become an essential part of our team, helping make every guest arrival seamless and memorable!