Why Join Dimensions?\nAt Dimensions, we work with some of the UKâs best-known brands, delivering market-leading ecommerce fulfillment and marketing solutions. Youâll be joining a supportive team where your development matters, and where you can grow your career while helping customers succeed.\n\nAbout the Role\nDimensions is looking for a motivated and ambitious Apprentice Customer Account Manager to join our growing team in East Kilbride. This is an excellent opportunity for someone starting their career who is passionate about customer service, business development, and ecommerce fulfillment.\nWorking alongside experienced account managers, youâll gain hands-on experience in supporting well-known UK brands, learning how to build customer relationships, identify business opportunities, and deliver excellent service in a fast-paced marketing and fulfillment environment.\n\nThis apprenticeship is designed to help you develop the skills, knowledge, and confidence needed to progress into a successful Customer Account Manager role.\n\nWhat Youâll Be Doing\nAs an Apprentice Customer Account Manager, you will:\nâ¢\tSupport the management of customer accounts, acting as a friendly first point of contact for enquiries and ongoing support \nâ¢\tLearn how to build strong customer relationships to support retention and business growth \nâ¢\tAssist with customer reviews, helping identify needs, trends, and opportunities \nâ¢\tWork with internal teams to ensure customer orders, fulfilment, and stock are accurately managed \nâ¢\tHelp maintain accurate stock levels to support customer sales performance \nâ¢\tSupport invoice generation, credit control, and account administration processes \nâ¢\tDevelop an understanding of market trends and customer behaviours \nâ¢\tContribute to customer retention strategies and business development plans \nâ¢\tProvide professional telephone and email support to customers \nâ¢\tLearn how to measure service performance against agreed standards \n\nApply Now\nIf youâre enthusiastic, driven, and ready to begin your career in customer account management, weâd love to hear from you. Join Dimensions and take your first step into a rewarding future.\n \nWhat Youâll Gain\nâ¢\tA structured apprenticeship with real business experience \nâ¢\tMentoring from experienced professionals \nâ¢\tTraining in customer account management, sales, and business operations \nâ¢\tExposure to ecommerce fulfilment and marketing solutions \nâ¢\tCareer progression opportunities within Dimensions \nâ¢\tValuable transferable skills in communication, analytics, and customer relationship management \n What Weâre Looking For\nWeâre seeking someone who is eager to learn, customer-focused, and ready to build a career in account management.\n\nEssential Skills & Qualities:\nâ¢\tStrong communication skills, both written and verbal \nâ¢\tGood numeracy and analytical ability \nâ¢\tProfessional and friendly telephone manner \nâ¢\tPositive attitude with a willingness to learn \nâ¢\tGood organisational and time management skills \nâ¢\tTeam player with the ability to work collaboratively \nâ¢\tSelf-motivated and proactive approach \nâ¢\tInterest in customer service, sales, or business development \nâ¢\tAbility to build positive relationships with customers and colleagues \n\nDesirable:\nâ¢\tBasic knowledge of Microsoft Office (Excel, Word, Outlook) \nâ¢\tInterest in ecommerce, marketing, or fulfilment services \n