Job Title: IT Service Desk Engineer
Location: Seaford, BN25 1LS
Salary: GBP26,000 : GBP30,000 per year based on experience
Job Type: Full time, Permanent
We are looking for the right person to join our small but busy MSP in East Sussex and become a key part of it.
As an IT Service Desk Engineer, you will be responsible for delivering IT support to our clients via telephone and remote assistance. Given the diverse nature of our clientele, you will encounter a wide array of stimulating challenges on a daily basis.
To excel in this role, exceptional proficiency in both verbal and written communication is essential. If you are passionate about technology, dedicated to ensuring customer satisfaction, willingness to learn and to thrive as a collaborative team member, we encourage you for this position.
Please note, this is an office:based role and you will be required to commute to the office each day. Once probation has been passed this can be reviewed at the director's discretion.
Candidates must live a commutable distance from Seaford BN25 1LS to be considered for the role.
Primary Responsibilities
* Respond to IT support requests logged in our helpdesk system, including returning calls, engaging customers, and utilizing remote support. Professionals must comply with Service Level Agreements.
* Set up new users in Active Directory, Entra, and 365.
* Configure VOIP phones (training provided).
* Document and log inquiries in the helpdesk system, prioritizing and updating tickets.
* Resolve first- and second‑line tickets, escalating to senior engineers as necessary.
* Maintain adherence to high service standards and quality benchmarks.
* Demonstrate exemplary communication and time‑management skills.
* Operate independently and collaborate within a team.
* Provide training and mentoring to staff and clients when needed.
* Perform device setup, repair, and upgrade tasks in the workshop.
* Conduct routine system inspections, implement updates, and apply patches.
* Review backup logs vigilantly and address failures proactively.
* Assist with larger projects when required.
* Work alongside and report directly to the Service Desk Manager.
What We Are After
* Minimum of 2 years recent experience in IT support roles.
* A logical thinker who is driven, works well in a team, and wants to excel in an IT support role.
* Experience with Microsoft Windows Servers (Active Directory, Group Policies, DHCP, DNS, etc.).
* Experience with Windows and Mac operating systems.
* Experience with Microsoft 365 services (Exchange Online, SharePoint, Teams, OneDrive).
* Experience with Microsoft Azure/Entra.
* Experience with virtualization technologies.
* Experience with VOIP.
* A great communicator and client liaison.
Relevant certificates or qualifications and experience working in an MSP environment would be desirable.
Due to the nature of our clients, a clear DBS check will be required before employment starts.
Benefits
* Pension scheme.
* Death in service.
* GBP1000 minimum increase each year.
* Regular pay reviews.
* Celebrate birthdays with a day off.
* Water and soft drinks provided on tap.
* 6 hours of free phone counselling per month if needed through our well‑being provider.
* Yearly eye tests.
* Smart casual dress and branded polo shirts provided.
* Free parking.
* Company events.
Candidates with experience or relevant job titles of IT Helpdesk Engineer, Support Consul.
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