Account Manager
Salary; £30,000 - 35,000
Contract Type ; Permanent
Location; Birmingham
About the Company
My client is a well-established and growing organisation operating within the mail and print services sector. Following significant investment in modern plant, technology, and systems, the business is experiencing an exciting period of expansion. Known for delivering high-quality, reliable solutions and exceptional client service, the company works with a diverse portfolio of clients across multiple industries.
Responsibilities
Support your team with all of the administration & campaign co-ordination associated with Client Account Management, including, but not limited to quoting clients, booking jobs in on our Tharstern MIS system, dealing with lots of daily queries, keeping Salesforce & Tharstern accurate and any other ad-hoc duties required by your team.
You are a point of contact for your Teams Clients and are expected to be pro-active in your approach to keeping clients updated, as jobs go through the factory and are despatched.
Raising invoices with 48 hours of mailing despatch.
Using your own initiative to enhance our clients experience.
To seek out ways to maximise postage gross profit margin by exploring multiple ways to reduce buying-in costs.
Creating samples packs for potential clients.
Maintaining and developing your own knowledge within the mail & post industry to support your own progression.
Proactive approach to work processes & procedures, identifying areas of improvement when necessary to enhance Client experience & the businesses performance overall.
Skills Required:
• Knowledge of UK & International postal services is desirable
• Experience of Salesforce & Tharstern MIS is desirable but training will be given
• Microsoft Office Package: Excel, Outlook, Teams & Word is desirable