Your new company A private sector organisation is recruiting for a junior administrator based in Belfast. Your new role As the Junior Administrator / Service Advisor, you will act as a key point of contact between customers and the workshop team. Your role will be varied, fast-paced, and customer-focused. Day-to-day, you will: Provide a positive and professional first impression to all customers. Handle incoming enquiries, bookings, and appointment scheduling. Prepare and process necessary paperwork, maintaining accurate customer and service records. Support the coordination of workshop workload and job allocation. Process invoices, customer payments, and ensure all documentation is complete and compliant. Provide advice on available products and services and manage the ordering/organising of parts as required. Liaise closely with workshop staff to ensure timely and efficient service delivery. Uphold company and franchise standards at all times. This role requires the ability to multitask, stay organised, and work to deadlines without compromising service quality. What you'll need to succeed To excel in this position, you should have: A full and valid UK driving licence. Excellent communication skills and a friendly, professional telephone manner. Strong IT proficiency, including experience using Word and Excel. Good organisational skills and the ability to work under pressure. A proactive approach with the ability to work independently and as part of a team. GCSEs (or equivalent) in Maths and English. Previous experience in customer service, retail, administration, or the motor trade (advantageous but not essential). Confidence in managing paperwork and maintaining accurate records. A genuine passion for customer service with a motivated and enthusiastic attitude. Flexibility to work Saturdays on a rota basis. Experience with dealer management systems (preferred). What you'll get in return Based in Belfast £25,500-£26,000 Perminant Opportunity Monday-Friday 8:30-16:00 1 Saturday every 3 weeks (7:30-11:00 or 9:00-13:00) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be Benefits: £25 500-£26 000