SUPPORT
Financial team, Sales team, Warehouse team, Installation PM and Installation team
About Us
Planova is a leading global manufacturer and supplier of high-quality retail equipment, Inhouse manufacturing of joinery and plastic products. serving both retail and non-retail clients. With a strong reputation for innovation and customer-focused solutions, we are expanding our team and seeking a highly organized Business Support services co-ordinator to support our growing business.
Job Summary
The Business Support services co-ordinator will play a crucial role in ensuring the smooth operation of our team by managing administrative tasks, processing orders, and maintaining excellent communication with customers, supporting the solutions / install teams and providing support for the finance and warehouse teams. The ideal candidate will be detail-oriented, proactive, and capable of multitasking in a fast-paced environment. No day will be the same and the ability to manage multiple tasks in different business areas is key to success in this role.
Key Responsibilities
* support the process and manage sales orders, ensuring accuracy and timely delivery.
* Prepare and issue quotations, invoices, and other sales documents as required .
* Maintain and update customer records in the CRM system as required
* Liaise with internal departments, including production, logistics, finance and installation, to ensure seamless order fulfilment.
* Handle customer inquiries and provide support via phone and email as required
* Assist the team with reports, and data analysis.
* Support the finance team in collating information and producing reports and customer contact -Support Solutions / Install teams with general administrative functions, compliance database and accreditation, manage administrative tasks including client database system .
H&S docs
Requirements
* Previous experience in an administration, customer service, or similar role.
* Strong organizational skills with keen attention to detail.
* Proficiency in Microsoft Office (Excel, Word, Outlook) and CRM software.
* Excellent communication and interpersonal skills.
* Ability to work independently and collaboratively in a team environment.
* Experience in the retail equipment or manufacturing sector is an advantage but not essential.
* ability to multitask is essential with no day being the same
Benefits
* Competitive salary based on experience. (circa - £30K)
* Opportunities for career development and growth.
* A supportive and dynamic work environment.
* Company pension scheme.
* 20 days holiday (bank holidays).
Job Types: Full-time, Permanent
Pay: £28,000.00-£30,000.00 per year
Benefits:
* On-site parking
Language:
* English (preferred)
Work Location: In person
Reference ID: Business Support services co-ordinator