Shift Pattern: 32 hours per week, working between 9:00pm and 7:00am on a rotational basis across Monday to Sunday
Salary: Competitive + Benefits
Location: Blackburn, Lancashire
At Careium, we operate a 24/7/365 Alarm Receiving Centre, committed to delivering continuous support and reassurance to our clients. We value work-life balance and offer flexible roles that can adapt to your lifestyle. Whether you're seeking full-time hours, part-time with regular shifts, or complete flexibility, we have a role for you!
Who We Are
Careium UK is one of Europe’s leading telecare providers, supporting over 250,000 private and corporate clients. Our mission is to help people live safer, more independent lives through innovative digital telecare solutions. Our dedicated in-house Emergency Call Handlers and Mobile Response Team ensure we deliver exceptional service around the clock.
About the Role
At Careium UK, your work has purpose and impact. As an Emergency Call Handler on our overnight team in Blackburn, you’ll play a key role in supporting vulnerable individuals by delivering a high-quality telecare and telephone response service. Every call you handle will make a difference.
What You’ll Be Doing
1. Managing emergencies: Responding swiftly and appropriately to emergency situations by contacting next of kin, emergency services, or other support.
2. Call documentation: Accurately recording call details using our internal systems.
3. Crisis response: Acting quickly and calmly in traumatic or life-threatening situations.
4. Customer guidance: Assisting clients with basic troubleshooting of alarm and GPS-enabled devices, and escalating where necessary.
5. Alarm monitoring: Responding to automatic alerts and addressing technical issues such as power or battery failures.
What We’re Looking For
6. High-volume experience: Comfortable working in a fast-paced, high-contact environment.
7. Professional and empathetic: A confident, patient, and caring telephone manner.
8. Customer-focused: Ideally, experience in a customer service or care-related role.
9. Tech-savvy: Proficient in using multiple systems and Microsoft Office packages.
10. Adaptable: Open to change and comfortable with new technologies.
11. Detail-oriented: Strong attention to detail and ability to follow procedures.
12. Multitasker: Able to manage multiple tasks and think critically under pressure.
What We Offer
13. Increasing annual leave with length of service
14. Cash Health Care Plan (including dental and optical discounts)
15. Life Assurance
16. Pension contributions up to 6%
17. Free on-site parking
18. Learning and development opportunities
If you’re ready to be an Everyday Hero and want to make a real difference, we’d love to hear from you. Apply now and join a team that saves lives and supports independence every day.
We may close this vacancy early if we receive sufficient applications, so please apply as soon as possible.
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