General Manager | Premium Contract Catering Site
£65,000 – £70,000 | + 10% Bonus
Full-time | Monday to Friday
Team of 55
We are working with a high-profile client to recruit an exceptional General Manager to lead a flagship, multi-service workplace hospitality operation. This is a senior leadership role suited to a commercially minded operator with a passion for food, service excellence, and people development.
This position offers the opportunity to take full ownership of a large, complex operation, driving performance, innovation, and client satisfaction within a premium business & industry environment.
The Role
As General Manager, you will have full accountability for operational delivery, financial performance, and team leadership across the site. You will act as a key client partner, leading from the front and setting the standard for a best-in-class workplace experience.
You will be responsible for translating strategy into action, accelerating initiatives, embedding strong processes, and continuously evolving the food and beverage offer to meet changing customer expectations.
Key Responsibilities
Operational & Commercial Leadership
• Full ownership of site operations and financial performance
• Drive excellent customer service and consistently high standards
• Partner closely with culinary leadership on stock control, waste management, and production reviews
• Ensure pricing, menus, and concepts align with agreed commercial and client requirements
• Build strong supplier relationships to maximise quality and commercial return
Financial Management
• Manage budgets, purchasing, forecasting, and P&L performance
• Accurately project costs, labour, and margins
• Control wastage and operational efficiencies across the site
People & Culture
• Lead, coach, and develop senior site leadership and wider teams
• Embed a strong training and succession-planning culture
• Oversee performance reviews, objective setting, and engagement initiatives
• Plan and lead management meetings and daily team briefings
Compliance, Health & Safety
• Ensure full compliance with food safety, hygiene, and health & safety standards
• Maintain training records, audits, and operational documentation
• Proactively manage risk and escalate issues appropriately
Client & Stakeholder Management
• Build and maintain strong client relationships
• Support client reviews, contract discussions, and business retention
• Identify and unlock opportunities for growth and added value
• Contribute to wider regional initiatives and new business mobilisations where required
About You
You will be a confident, credible leader with experience managing large-scale hospitality operations, ideally within workplace, corporate, or premium B&I environments.
You will bring:
• Strong commercial and financial acumen
• Experience managing complex teams and senior stakeholders
• A hands-on, solutions-focused leadership style
• The ability to perform under pressure while maintaining quality and composure
• Excellent communication, negotiation, and influencing skills
• A proactive, positive, and adaptable mindset
Technical & Professional Skills
• Strong IT skills (Word, Excel, PowerPoint)
• Confidence producing reports, forecasts, and operational data
• Solid understanding of catering finance, labour control, and compliance