Customer Legal Administrator Location: Liverpool Salary: £Competitive Contract Type: Permanent Position Type: Full Time Closing Date: {Expiry Date} Are you a proactive team player with a positive attitude and a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and want to be part of a company that champions innovation, inclusivity, and personal growth? If so, we’d love to hear from you! About the Role We’re looking for a Customer Legal Administrator with strong administrative skills and a confident communication style. You’ll be the first point of contact for new and existing clients, helping them navigate their legal journey with clarity and care. This is a fantastic opportunity to join a dynamic team and make a real impact in people’s lives. This role follows our hybrid working model: Working between the hours: 8:00am – 5:00pm on a 35 hour contract. About Slater and Gordon Slater and Gordon is a leading consumer law firm with a mission to make world-class legal services accessible to everyone. We’re powered by technology and driven by people—supporting our customers every step of the way. We celebrate diversity, encourage different perspectives, and foster a culture where everyone feels valued. Our values guide everything we do and ensure we’re all working toward the same goals. Key Responsibilities Serve as the first point of contact for new clients and external partners Understand client needs and deliver outstanding customer service Manage enquiries and case updates using bespoke databases Handle multiple inboxes and prioritise tasks effectively About You Professional and confident telephone manner Excellent written and verbal communication skills Strong organisational and time-management abilities Able to compose clear, well-structured emails tailored to client needs Comfortable using Microsoft Office and managing digital correspondence What We Offer We believe in rewarding our people. Here’s what you can expect: Hybrid working. 25 days holiday plus option to purchase 5 extra days Pension scheme Health cash plan Life assurance Income protection insurance Cycle to work scheme Eyecare vouchers Career development support within an award-winning law firm Interested? Apply today and become part of a team that’s transforming legal services for the better. Please note: Vacancies may close early depending on application volume.