Helpdesk Administrator My client is a well-established and leading organisation based in Belfast, are currently seeking an Administrator to join their team. This is a Full-Time, Permanent position. Hours of work: Monday to Thursday: 8am - 5pm and Fridays: 8am - 3.30pm (40 hours per week). With a salary of £27,000 per annum. Essential Criteria: Administration experience ideally within a maintenance or technical support environment. Basic understanding of electrical and fabric maintenance practices and terminology is a plus. IT proficient with the experience of using Microsoft Office packages to include Word, Excel and Outlook and proficiency in maintenance management software. Excellent communication skills both written and verbal - with the ability to communicate with stakeholders at all levels. Ability to manage and prioritise a busy workload while adhering to deadlines and working under pressure. Ability to work on your own initiative as well as part of a team. Main Duties and Responsibilities: Provide administrative support to the Electrical and Fabric Maintenance team. Maintain accurate records of all maintenance activities, schedules, and completed work by using Sage package (training is provided). Assist in scheduling and coordinating maintenance tasks, including liaising with internal teams and external contractors. Ensure that maintenance requests and reports are processed promptly and efficiently. Organize and manage the filing of all relevant documents, including service reports, safety checks, and compliance documentation. Prepare and manage purchase orders for equipment, parts, and materials needed for maintenance tasks. Assist with preparing reports for management related to ongoing maintenance projects, costs, and performance metrics. Upload quotes to client portals. Manage monthly PPM claims. Printing off engineers reports daily and matching with cases and prepare of invoicing. Serve as the first point of contact for all internal helpdesk queries, logging and tracking support tickets. Overseeing the service desk email, updating clients on jobs by responding to emails. Monitor, prioritise, and resolve helpdesk tickets in a timely manner, ensuring that issues are escalated as necessary. Coordinate with relevant departments to resolve issues that clients may have. Provide general administrative support for the Helpdesk Manager, including reporting on call volumes, response and completion times. Update and maintain helpdesk knowledge base i.e. keeping track of password changes with client portals etc. Maintaining client portals and updating jobs on a daily basis. Any other duties as required. Skills: helpdesk assistant helpdesk Helpdesk Administrator