Role Purpose
The National Facilities Manager is responsible for the strategic and operational management of facilities across a multi-site portfolio of padel clubs nationwide. This role ensures all sites are safe, compliant, cost-effective, and maintained to a high standard, supporting business operations and brand standards. The position requires strong leadership, commercial acumen, and proven experience managing facilities across multiple locations.
Key Responsibilities
1. Estate Ownership & Maintenance Control
* Take full responsibility for the
condition, safety, and functionality
of all Pure Padel sites.
* Build and manage a
group-wide repairs & maintenance reporting system
with all club managers.
* Triage, prioritise, and resolve all reactive maintenance issues across the estate.
* Attend sites regularly and be
physically present
where problems need fixing.
* Ensure zero tolerance on long-outstanding issues.
2. Planned Preventative Maintenance (PPM)
* Design, implement, and continuously improve a
group maintenance schedule
, including:
* Padel courts (glass, turf, structure, lighting, canopies)
* Clubhouse/building fabric
* Mechanical & electrical systems
* Plumbing & drainage
* HVAC & ventilation
* Catering and bar equipment
* IT, CCTV, access control and WiFi
* Build and maintain a
central maintenance log
for every site.
* Introduce service intervals, inspection regimes, and reporting templates.
3. Supplier Sourcing & Contract Management
* Go to market to source and appoint
approved national and regional contractors
, including:
* Electrical
* Plumbing
* General building & DIY
* Court maintenance specialists
* HVAC
* Fire & security
* Negotiate call-out rates, SLAs, warranties, and retainer agreements.
* Create a
preferred supplier framework
with clear standards and response times.
* Manage performance, costs, and quality — remove underperforming suppliers quickly.
4. Asset, Warranty & O&M Management
* Build and maintain an
asset register
across the group.
* Track and manage:
* Product warranties
* Guarantees
* Aftercare agreements
* Installer liabilities
* Ensure
O&M manuals
are created, stored, and kept up to date for every site.
* Own all handover documentation from new builds and refurbishments.
* Ensure clubs operate assets in line with manufacturer requirements.
5. New Site Handover & Growth Support
* Lead on the
facilities side of new club openings
, including:
* Snagging
* Defect management
* Supplier aftercare
* Warranty setup
* O&M compilation
* Be the internal expert on:
* Court systems
* Canopies
* Lighting
* Flooring
* Clubhouse fit-outs
* Strong governance regards poor workmanship, weak installs, and latent defects.
6. Cross-Functional Support
* Work closely with
club managers
to train them on reporting, basic checks, and asset care.
* Liaise with
marketing
where physical assets are required on site (signage, price boards, POS, promotional installs).
* Support
operations and regional management
with estate performance reporting.
* Assist on budgeting for maintenance and long-term capex planning.
What We're Looking For
This is not a desk-based facilities role.
We want someone who:
* Has
5+ years experience
in multi-site facilities management (leisure, gyms, hospitality, retail, logistics, or sports facilities ideal).
* Is
commercial, tough, organised, and decisive.
* Is used to running contractors
, not being run by them.
* Is highly practical — understands buildings, M&E, and maintenance in the real world.
* Can build systems, but also
roll their sleeves up
.
* Is comfortable travelling, being on site, climbing ladders, and dealing with issues directly.
* Can implement standards and
hold people accountable
.
* Doesn't let problems drift.
Core Skills & Experience
* Multi-site maintenance management
* Contractor sourcing & negotiation
* Planned preventative maintenance systems
* Asset and warranty management
* Building services & general construction knowledge
* Health & safety awareness
* Budget control and cost tracking
* Strong organisation and documentation
Success in This Role Looks Like
* Clubs rarely suffer downtime from preventable issues
* Maintenance costs are controlled and predictable
* Contractors respond quickly and deliver quality work
* Sites consistently look premium and well cared for
* Club managers feel supported, not burdened
* New sites are properly handed over and protected
* You and the regional manager are no longer firefighting facilities problems
Character Fit for Pure Padel
* Ownership mentality
* High standards
* Calm under pressure
* Takes pride in physical environments
* Direct, honest communicator
* Comfortable being the "bad guy" when needed
* Loyal, dependable, and built for a fast-growth business