Customer Contact Centre Executive
£33,000 OTE (with training and support)
Hedge End
PERMANENT
My client has been a trusted name in the automotive industry for over 60 years. They pride themselves on delivering exceptional customer experiences and are now looking for energetic, friendly, and dedicated individuals to join their Customer Contact Centre team.
As a Customer Contact Centre Executive, you will be the first point of contact for all customers, ensuring that every interaction is handled professionally, efficiently, and with a warm and welcoming approach.
This role is focused on customer service, not sales, making it an excellent opportunity for those passionate about helping people.
Key Responsibilities
* Answer and manage inbound customer enquiries via phone, email, and online channels.
* Book customer appointments efficiently and accurately.
* Provide clear, friendly, and professional information to customers regarding products, services, and appointments.
* Maintain accurate customer records and update systems as required.
* Work collaboratively within the Contact Centre team to achieve individual and team targets.
* Deliver excellent customer service to enhance satisfaction and build long-term relationships.
Key Skills
* A genuine passion for delivering outstanding customer service.
* Excellent communication skills – both verbal and written.
* Friendly, approachable, and positive personality.
* Ability to work effectively in a team-oriented environment.
* Strong attention to detail and organisational skills.
* Previous experience in a customer service, call centre, or customer-facing role (desirable but not essential).
What’s On Offer
* A warm, supportive, and collaborative working environment.
* Comprehensive training and ongoing support to help you succeed.
* Opportunity to earn upwards of £30,000 per year.
* Free local parking within walking distance.
* Convenient transport links –train station (1 mile away) and good bus connections.
* A rewarding role in a prestigious motor group with 60 years of success.
Apply now or call Lynsey at Key Recruitment for more information