Company Description
Established in 1969, APP Wholesale Ltd specialises in the distribution of heating and hot water products to the plumbing and heating sector from nine regional locations around the UK, and we are proud to offer our customers the best quality products at the right price. APP Wholesale Ltd is part of the Lords Group of companies, offering plenty of room for growth and development.
Overview Of The Role
APP Wholesale Ltd is seeking a proactive and organised Sales Office Administrator to support the daily operations of our busy sales office in Erith. This temp-to-perm opportunity is perfect for someone who thrives in a fast-paced environment and has strong administrative and communication skills.
Successful performance during the temporary period will lead to a permanent role.
Key Responsibilities
Administrative Support
Maintain accurate customer and order information within internal Business Central systems.
Prepare, process, and track sales orders, quotations, and delivery paperwork.
Handle incoming calls, emails, and general sales enquiries.
Keep internal trackers, spreadsheets, and shared files up to date.
Sales Office Coordination
Provide day‑to‑day admin support to the Sales Manager and wider sales team.
Liaise with logistics, production, and warehouse teams to ensure smooth order processing.
Assist in creating weekly/monthly KPIs, sales reports, and forecasting data.
Customer Support
Provide customers with updates on products, pricing, order status, and delivery times.
Resolve after‑sales queries professionally and efficiently.
Maintain consistent and effective communication to strengthen customer relationships.
General Office Duties
Maintain structured digital and physical filing systems.
Support meeting scheduling, note-taking, and diary coordination.
Assist with onboarding administration for new starters within the sales office.
Essential
Skills & Experience
Strong administrative and organisational skills.
Excellent verbal and written communication.
Confident user of Microsoft Office (Excel, Outlook, Word, Teams).
High attention to detail and accurate data entry skills.
Ability to manage multiple tasks and work to deadlines.
Experience in an admin, office, or coordinator role.
Desirable
Experience in a sales office, wholesale, or distribution environment.
Customer service background.
Personal Attributes
Positive, proactive, and reliable.
Team‑oriented with strong interpersonal skills.
Calm, organised, and solutions‑focused under pressure.
Professional and approachable manner.
Working Hours
8:00am - 5:00pm, Monday to Friday (Please note: Working hours may be subject to change in the future based on business needs).
Additional Details
Full-time, on-site role at APP Wholesale Ltd, Erith
Competitive hourly rate, with conversion to permanent salary after the temp period
Progression
Upon successful completion of the temporary phase, the role will transition to a permanent Sales Office Administrator position. There is room for development into more senior administrative or sales support roles within APP Wholesale Ltd.