Your newpany
An exciting opportunity has arisen for a Housing Officer to join a forward‑thinking andmunity‑focused organisation. The successful candidate will play a key role in delivering a high‑quality housing management service, supporting tenants to maintain safe, sustainable homes and thriving neighbourhoods.
This role is ideal for someone who is passionate about making a difference, confident working with diversemunities, and experienced in tenancy management, safeguarding, and partnership working.
Your new role
1. Deliver a professional and high‑quality housing management service across a designated patch.
2. Manage all aspects of tenancy management, including sign‑ups, successions, mutual exchanges, and tenancy breaches.
3. Support tenants with welfare, ie maximisation, benefits advice and sustaining their tenancies.
4. Respond to reports of anti‑social behaviour, nuisance, safeguarding concerns and emergency situations.
5. Conduct regular estate and property inspections, ensuringpliance and identifying any necessary actions.
6. Work proactively with internal teams and external agencies including social care, police, health services and support providers.
7. Prepare accurate reports, maintain detailed case records and contribute to legal processes where required.
8. Assist in the letting of properties and minimising void loss through efficient turnaround and tenant support.
9. Promote resident involvement, customer satisfaction andmunity cohesion.
10. Ensure all work aligns with organisational policies, health and safety requirements and relevant housing legislation.
What you'll need to succeed
We are seeking a confident and motivated individual with strongmunication skills and the ability to work effectively in challenging situations.
The ideal candidate will be:
Essential Skills & Experience
11. Excellentmunication, negotiation and interpersonal skills.
12. Ability to manage a busy caseload and prioritise under pressure.
13. Experience working with tenants, customers or vulnerable individuals.
14. Strong record‑keeping, report writing and attention to detail.
15. Ability to work both independently and as part of a team.
16. Knowledge of safeguarding principles.
17. Understanding of housing legislation, welfare benefits and tenancy management.
18. Confident using IT systems and digital tools.
19. Full UK driving licence and ability to travel between sites.
Desirable
20. Experience working in housing management or a related field.
21. Understanding of anti‑social behaviour case management and enforcement.
22. Experience conducting property inspections or estate management work.
23. Knowledge of Choice Based Lettings, universal credit processes or mediation techniques.
24. CIH qualification (or willingness to work towards it).
What you'll get in return
25. Hybrid working opportunities.
26. Support with professional development and housing qualifications.
27. A supportive, people‑centred team culture.
28. Opportunity to make a real difference to tenants and localmunities.
29. Mileage and business travel expenses covered.