Working hours: 35 hours per week, Monday to Friday
Duration: Permanent
Location: Marlborough or Newmarket
About The Role
Lycetts Insurance Brokers, part of Benefact Group, is looking for an Account Handler to join our Marlborough or Newmarket office. This role involves delivering outstanding service to clients and prospects, collaborating with executives to manage accounts day‑to‑day, building trusted relationships, and driving retention and growth through high‑quality support.
What You'll Be Doing
* Develop strong, long‑term relationships with a portfolio of clients and manage their accounts to meet specific servicing needs.
* Prepare renewal schedules and proactively contact clients before deadlines to ensure compliance and a smooth renewal process.
* Negotiate alternative quotes before renewal dates, offering clients valuable options and tailored solutions.
* Handle all documentation—including invoices and credit notes—with accuracy and efficiency.
* Manage claims promptly and within regulatory timescales, collaborating with our central services claims team.
* Build and maintain positive relationships with insurance companies and colleagues across Lycetts departments.
* Operate an effective credit control process and provide timely reporting as required.
* Support operational needs of the business when requested to enhance teamwork and collaboration.
What You'll Need to Have
* Insurance experience, preferably in a broking role and with experience in the equine and/or property sectors.
* Knowledge of farm, equine establishments, and associated liabilities, motor and household insurance products and companies.
* Experience in obtaining quotes and placing business.
* Good confident customer skills—both written and oral.
* Good negotiating skills and the ability to build strong relationships with clients and insurers/underwriters.
* Good organisational ability.
* Sound knowledge of FCA requirements within a broking role.
What We Offer
* Hybrid working available upon successful completion of probation.
* Employer pension contribution of 5% rising to 10% after 5 years of membership of the pension scheme.
* Annual bonus scheme (discretionary based on individual and company performance).
* Life Assurance cover up to 4× salary.
* 25 days annual leave plus bank holidays (rising to 26 and 27 days for 5 and 10 years’ service respectively).
* Career development opportunities with funded support and financial incentives for all professional qualifications.
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