We are actively seeking a Captain/Head Waiter to join our London team
WHO WE ARE
Since the first Estiatorio Milos was founded in Montreal in 1979, our refined gastronomy has transcended the globe and acquired passionate fans in all our locations. With over 12 locations and concepts both locally and internationally, the group continues to grow while striving towards excellence. We rely on the support of our team members to contribute to our worldwide operations. The Milos experience is about far more than an exquisite meal. It encompasses the time-honored virtue of hospitality or, to put it in Greek, philoxenia.
POSITION OVERVIEW
The primary responsibilities of Captain/Head Waiter are to exemplify uncompromising hospitality, providing our guests with the finest food and beverages, accompanied by courteous, efficient and knowledgeable service to guests throughout their dining experience
PRIMARY RESPONSIBILITIES
* Support the Restaurant management team in the development and training of waiters according to yearly training plan and as required
* Coach waiters to develop their skills and maximize their performance
* Give clear direction and guidelines to waiters
* Attend mandatory pre-shift briefings, line up before service
* Arrive to work on time for shift
* Ensure that tables are set to standards
* Maintain high standards of personal appearance and grooming, which include wearing the proper uniform while working
* Present menus to customers and answer questions about menu items, making recommendations
* Inform customers of the specials
* Explain how various menu items are prepared, describing ingredients and cooking methods (grilled, salt baked, pan-fried
* Ensure orders are entered correctly on POS (Point of Sales) and orders delivered on time
* Ensure food presentation is up to par before serving it
* Serve food or beverages for guests: prepare and serve special dishes at the table if required
* Assure needs of guests are continually being met in a courteous and professional manner throughout the duration of their visit
* Check with customers to ensure that they are enjoying their meals and take action to correct any problems
* Check customer personal ID in order to ensure that they meet minimum age requirements for consumption of alcoholic beverages
* Maintain a friendly and warm demeanor at all times
* Prepare checks that itemize and total meals costs and sales taxes, present, accept payments and provide change or credit card receipts. Follow appropriate accounting procedures for closing checks
* Keep waiter stations organized, clean set up and take down stations appropriately
* Remove dishes and glasses from tables or counters and take them to the kitchen for cleaning
* May be asked to perform side work such as the following: stock service areas with supplies such as coffee, food, tableware and liners
* Perform miscellaneous job-related duties as assigned
Business Management
* Aware of department targets and objectives, and to strive for their achievement. To be aware of the venue's financial targets as a whole
* Take positive action to meet department objectives and targets
* Proactive in maximizing sales and generating revenue.
* Effective communicator with guests/clients and at all levels of the venue
* Follow procedures concerning recoding stock movements e.g. correct charging of F&B items
* Ensure security, functionality and proper handling of company property in the department
* Fully conversant with all the menu items and their presentation
* Check the bill and ensure it is correct before presenting it to the guest
General Responsibilities
* Role model for colleagues
* Encourage team commitment and spirit
* Manage workload effectively
* Ensure appearance is according to our policy
* Share ideas and problems with the team and assist in making decisions where possible
* Ensure timesheets are compiled accurately and according to the legal requirements
* Act in a fair, consistent and responsible way
* Attend meeting as required
* Handle cash and keys responsibly and according to the company policy
* Assist the Floor Manager in the smooth running of the department
* Assist in ensuring that the department complies with all statutory and legal requirements, including fire, H&S, Licensing and employment
* Clear working knowledge of all company policies and operate within them all the times
* Undertake any other duties as and when required by Management
MINIMUM QUALIFICATIONS
* Fluent English speaker
* High School diploma or equivalent. Some college preferred
* At least 2-3 years of experience in a related field, preferably in hotels or restaurants
* Must be able to convey information and ideas clearly
* Ability to display warmth and hospitality
* Flexible and long hours sometimes required
* Ability to stand during the entire shift
* Exerting up to 25kgs of force occasionally, and / or constantly to lift, carry, push, pull or otherwise move objects
* Knowledge POS systems is a plus
* Knowledge of Greek cuisine is a plus
* Applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates.
COMPENSATION
The position is paid an hourly rate up to £21.00. The determination of what a specific employee in this job classification is paid depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc.
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