Role: Service Desk Analyst Location: Sheffield Salary: £30,000 Are you passionate about IT support and thrive on solving technical challenges? We're on the lookout for a proactive and customer-focused Service Desk Analyst to join a dynamic and growing team based in Sheffield. The Role: As a Service Desk Analyst, you'll be the first point of contact for IT users, providing high-quality support and ensuring incidents and requests are resolved quickly and efficiently. You'll work across a wide range of technologies and play a key role in keeping business operations running smoothly. What You'll Do: Provide first-line technical support via phone, email, and ticketing system. Troubleshoot hardware, software, and network issues. Escalate more complex problems to second-line support. Maintain accurate documentation and contribute to a knowledge base. Deliver excellent customer service in every interaction. What We're Looking For: Previous experience in a service desk or IT support role. Strong problem-solving and communication skills. Familiarity with Windows OS, Office 365, Active Directory, and basic networking. A can-do attitude and the ability to work well under pressure. ITIL knowledge or certifications are a bonus. Ready to take the next step in your IT career? Apply now and be part of a team that values innovation, growth, and great service. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.