Facilities Operations Lead
Soft-Services bias
Canary Wharf
£70-75k Salary
Pension
Healthcare
Training
Our client are one of the largest FM service providers operating globally, with an incredible range of customers from Government, Healthcare, Pharmaceutical and more. They currently seek an experienced Facilities Operations Lead to be based at the HQ of one of their long-standing clients in Canary Wharf. A financial services customer, it is a detail-focused and fast paced environment which requires someone organised and with strong customer services skills to coordinate the FM & soft services delivery, engaging the on-site team as well as tenants, client and other stakeholders. Guideline salary for this position is up to £75,000 as a basic salary, along with a package to include private healthcare, pension and a budget around training and development.
The role itself will be to ensure operational efficiency across both front and back-of-house functions of the HQ and any satellite / related properties in order to meet contractual objectives and deliver a “best-in-class” experience. This will primarily involve ownership of housekeeping, mail room, third party suppliers and QHSE compliance.
This role will take a position within the senior leadership team for the account, driving standards and culture within the site team. It will suit a motivated and enthusiastic Soft Services / Facilities Manager, experience in corporate or trophy buildings, and keen to further their career with an organisation that offer promotion paths both on this account or with the larger business.
Some of the duties involved:
Support the General Manager and leadership team in achieving campus objectives and deliverables.
Oversee day-to-day operations, including Housekeeping, Mail & Document Services, third-party suppliers, and HSEQ compliance.
Deputies in the absence of the General Manager
Manage financial resources and oversee budget control for areas under your direct line responsibility.
Ensure a safe and compliant environment following Health & Safety legislation and company policies.
Lead site HSEQ safety ambassador programme
Promote a culture of continuous improvement and identify opportunities for additional revenue.
Collaborate with teams to implement best practices and ensure the successful delivery of operational plans.
Communicate Value Proposition clearly to teams and ensure they understand their roles.
Develop staff competencies through targeted recruitment, development, and education.
Optimise service delivery while ensuring compliance with regulations and policies.
Identify and manage operational or reputational risks, escalating to the General Manager as necessary.
Ensure adherence to the Key Account Essentials and consistently gather customer feedback.
Maintain knowledge of contractual obligations and service schedules.
Experience should include:
Engineering experience would be preferred, but not a must
Experience leading or managing managers and their associated teams
Strong customer focus –must have experience in a customer-facing environment
Bachelor’s degree or equivalent industry experience working within an IFM environment
Excellent communication skills, both written and verbal
High level of organisational skills
Ability to learn and develop both technical knowledge and understanding of organisational systems and processes
Ability to seek out opportunities for continuous improvement and change
Ability to work on own initiative and as part of a team
Technical ability –experience working with Microsoft Office (intermediate/advanced level)
Understanding of health and safety management principles
Ability to work under pressure and respond quickly in challenging situations
IOSH preferred, but training will be provided as part of the role