We are working with a well-recognised subscription based, peer to peer platform at the intersection of the travel and pet care sectors. The business is entering a marketing-led growth phase and is looking for a Marketing Operations Manager who can bring structure, momentum, and operational excellence to a fast-paced, high-output marketing team. This role is critical in aligning creative, product, and marketing functions to create assets, execute campaigns and scale processes effectively
Job description
Marketing Operations Manager
Reports to: CMO with a dotted line to Head of Product
Full-time, remote
Role Overview:
This is a unique opportunity to shape how marketing work gets done at a company in growth mode and work alongside inspiring leadership with the autonomy to define systems that scale. The role sits at the intersection of brand, design, and product—perfect for someone who thrives on collaboration and wants to make an operational impact. The successful candidate will also be able to operate in a fast-paced, agile environment.
The key criteria of success for this role is two-fold: streamlining the creative production process; and improving marketing team collaboration and processes.
Key Responsibilities:
Creative Production & Campaign Execution (80%)
* Own the day-to-day orchestration of creative assets and campaign delivery across:
Marketing Design
Copy
Brand and Content
Marketing Channels (with an immediate focus on creative asset production for paid social)
Agencies as required
* Manage licensing across assets, ensuring we have a clear process for how we obtain and maintain permissions to use and reuse content.
* Communicate updates and manage expectations with Brand & Product Design leaders, helping them manage resources more effectively.
* Run a smooth, high-velocity creative pipeline, with a particular focus on video and UGC formats for paid and organic channels.
* Facilitate the delivery of campaigns across acquisition, product marketing, and brand awareness — ensuring cross-functional input and stakeholder alignment.
* Build and maintain project boards, calendars, intake processes, and tracking tools (Jira proficiency required).
* Create structure around briefs, approvals, timelines, and dependencies — and ensure accountability across contributors.
* Confidently manage multiple workstreams and shifting priorities while holding teams to deadlines and standards.
* Lead the delivery side of high-visibility or complex initiatives, including company-wide brand or product launches.
Adapt to ongoing feedback from Brand & Product design to improve processes, efficiency, or quality of output.
* Broader Marketing Operations & Cross-Functional Alignment (20%)
* Work closely with the Head of Product Operations to bring best-in-class roadmap planning, prioritisation, and OKR frameworks into the marketing team.
* Help evolve how marketing collaborates with product, especially on integrated campaigns or shared initiatives.
* Contribute to the design and roll-out of better ways of working across the marketing org, improving efficiency and visibility.
* Facilitate marketing team workshops and coordinate special projects in the marketing function.
Essential Skills:
* Substantial experience in creative ops, marketing ops, or programme/project management roles in a high-growth environment.
* Deep understanding of how marketing creative is developed, reviewed, and deployed — especially for paid social, video, UGC, organic content, PR, and integrated campaigns, including product touchpoints.
* Expert-level project management and Jira fluency. You know how to keep teams moving and priorities clear.
* Excellent communicator who can align stakeholders on prioritization, resolve bottlenecks, and bring calm, clarity, and structure to fast-moving teams.
* Strong operational instincts. You’re confident making recommendations, pushing back on unclear briefs or timelines, and acting as a thought partner to senior leads.
* Cool under pressure, thrives in ambiguity, and has a bias for action and efficiency.
* High standards for creative delivery, without micromanaging or directing the creative itself.
* Experience working with Agile frameworks or alongside Product.
* Comfortable working in an agile environment in high-growth tech.
Outcomes:
* Established and maintained a high-velocity creative asset production pipeline (especially for paid social and UGC).
* Delivered seamless campaign execution across marketing, brand, and product functions.
* Implemented clear operational systems including Jira boards, intake processes, and reporting tools.
* Driven alignment between product and marketing teams through roadmap planning and shared OKR frameworks.
* Designed and rolled out new ways of working that improved efficiency and visibility across marketing workflows.
Must know how to do already:
* Run complex creative operations and manage cross-functional delivery.
* Expert-level project management (Jira proficiency a must).
* Deep understanding of content and campaign development and delivery lifecycles.
* Experienced in agile environments and product-marketing collaboration.
* Confident in licensing and asset management
Behaviour traits we are looking for:
* Calm under pressure – thrives in ambiguity and can manage shifting priorities.
* Highly organised – a systems-thinker who brings clarity and focus.
* Strong communicator – aligns stakeholders and resolves bottlenecks with ease. Leads by influence.
* Operationally minded – proactive in improving processes and tools.
* Pragmatic and solution-oriented – can push back constructively and keep workflow moving.
If you are interested in the role, please submit your CV.