Organisation: Huddersfield Town AFC
Salary: £16,200
Location: Accu Stadium, Huddersfield, West Yorkshire
Contract type: Permanent (Part time)
Closing date: 13 October 2025
Interview date: 20 October 2025
Job Description
The Disability Liaison Officer is the Club’s representative with primary responsibility for managing and reporting disability matters and ensuring disabled supporters have the best experience possible of attending fixtures, both home and away, and when engaging with the Club on other matters.
The post holder will lead and manage ticketing requirements for disabled supporters including the provision of tickets for companions/personal assistants and will facilitate allocating accessible parking spaces and providing accessible drop-off area passes.
The post holder will manage Inclusion Room bookings and ensure the room is promoted and offered to a wide range of supporters with additional needs, with a focus on new supporters who require an inclusive space as their first experience of attending a match.
Role Specific Responsibilities
* Be the point of contact between Huddersfield Town AFC and its disabled supporters to ensure that their ticketing, accessibility, and customer service requirements are met.
* Assist disabled supporters with purchasing tickets, as may be required, whether online or in person, and including the provision of companion/personal assistant tickets.
* Ensure adequate provision and allocation of accessible parking spaces and provision of accessible drop-off area passes.
* Facilitate initiatives to improve the experience of disabled supporters including maintaining, developing, and promoting the ‘Terriers Together’ hidden disability wristband scheme and Accessibility Card at least at the start of each season and periodically throughout each season.
* Work with the Communications team to promote services that are available to supporters on match days and at other times, for example, induction hearing loops, ear defenders, stoma friendly provisions, sensory packs, Changing Places provision, and audio commentary headsets.
Behaviour/Conduct
The post holder is required to:
* Be proactive with workload and interventions.
* Seek to continually develop their skills and knowledge.
* Adopt an organised and structured approach to fulfilling the duties and responsibilities of the role.
* Communicate appropriately at all levels.
* Be flexible to fit the development and growth of the organisation.
* Be flexible in hours of work.
* Be trustworthy and adhere to the Club’s Code of Conduct and Ethics.
Additional Information
Huddersfield Town AFC is a diverse environment in which we respect all characteristics under the Equality Act 2010; we want everyone to feel valued and included within the Club and to be able to achieve their full potential.
We have a zero-tolerance approach to any form of discrimination, and we are committed to the redress of any inequalities by taking positive action where appropriate.
Huddersfield Town AFC strives to promote a diverse and inclusive community – a place where everyone can be themselves and in which everyone feels valued, included, and supported to achieve their full potential.
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