VS/7833A Customer Service Associate – Build to Rent Salary: £27,000 - £30,000 plus 10% discretionary bonus Hours: Monday – Friday, 9:00am-5:30pm (with two Saturdays a month, day off provided during the week) Location: Salford Quays My client is a rapidly growing operator in the Build-to-Rent (BTR) sector. Their standout Build-to-Rent development offers 151 beautifully designed individual units. Residents enjoy a host of premium amenities, including a fully equipped gym, a calming yoga studio, and a fantastic roof terrace with stunning panoramic views across the Quays. Key Responsibilities and Activities Community care, Engagement and Satisfaction Lead front of house and telephone support; managing and dealing with day-to-day queries. Develop and maintain relationships with the residents. Ensure that a high level of customer service and satisfaction is achieved through managing and meeting customers’ expectations and service levels. Arranging and develop the resident experience through, programming, initiatives, events and administration. Actively engage with tenants through various online platforms, responding to news feeds posts, direct messages and posting regular on the news feed and other social media platforms. Maintain visual promotions of up-and-coming programming/events and community lead initiatives. Be proactive and inform the management team of any probl...