We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. Through our two brands, Mayfield Villages and Audley Villages, we offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs and swimming pools. And, of course, exceptional service throughout. What's more, through our dedicated care teams we provide owners as well as customers out in the local community with the support they need to remain independent. It's retirement, but not as the UK has known it.
As our Operations Manager you will be an integral part in the smooth running of Audley villages and you’ll lead and manage the team to ensure that Audley Owners and External Customers have the highest quality of service and experience.
You will be the face of the village operation acting as host and operator, building relationships and maximising all business opportunities. You will be responsible for ensuring the Village complies with all procedures and policies and you’ll also act as a deputy for the General manager in their absence.
The Ideal Candidate:
1. Food, beverage and leisure club management experience in a 4* or higher hospitality environment is a must.
2. Ability to deal with all employee relations issues professionally and legally.
3. Effective experience of people management including Rota management, recruitment, onboarding and staff development.
4. Ability to manage own Profit & Loss, controlling costs and deal with procurement and invoicing processes.
5. Project Management experience mainly for event planning and management (preferably).
6. Hands on and flexible approach in order to be able to carry out a variety of tasks to the need of the village.
7. Warm, professional and empathetic.
In Return You Will Receive:
8. Work life balance
9. Competitive salary
10. Company pension scheme, with a 5% company contribution
11. 28 days holiday (inclusive bank holidays)
12. 50% discount on food and drinks at all of our restaurants nationwide
13. Guest suites at staff rates at all of our luxury villages nationwide
14. Excellent learning and development opportunities
15. Free membership to our employee discount portal with access to discounts at all major retailers.
16. Free membership to our Healthcare Cash Plan Scheme
17. Refer a friend bonus scheme
18. Free uniform and a lot more…