Commercial Account Handler - New Business
1. Join a specialist, growing sales team and do the best work of your career
2. Handle a broad range of policies from SMEs to large corporate accounts
3. Hybrid role with 60% home working and 40% in Stratford-Upon-Avon – No weekends!
About the role
This is a fantastic opportunity to join our growing Corporate Sales Team as a Commercial Account Handler. You’ll be part of a busy, friendly and service-oriented department, working alongside an established team to manage new business submissions across a broad range of commercial insurance products.
From onboarding to negotiating terms and premiums, you’ll take ownership of the full lifecycle of each case, liaising with agents, suppliers and insurers to deliver tailored solutions. You’ll handle policies ranging from SMEs to large corporate accounts. We work on an unusually wide range of insurance subject matter, from Complex Casualty, Property, Liability, CAR, Professional Indemnity, Freight Liability, Marine Cargo, Cyber and more.
Supporting our UK-wide NFU Mutual Agency Network and Regional Sales teams, you’ll help acquire and retain customers while ensuring compliance with governance frameworks such as GDPR and the authority matrix.
With policy renewals sitting at 95%, we’re clearly doing a lot right—and you’ll be part of that success.
This role falls under Insurance Distribution Directive requirements, and as a result, role holders will be required to demonstrate ongoing Continuous Professional Development in role, along with undergoing regular re-screening to show that they are of “Good Repute”. Further information can be found in the .
This Commercial Account Handler role is known internally as a National Intermediary Service Commercial Account Handler.
This role is based in our Tiddington Head Office, just outside Stratford-Upon-Avon. However, we understand how important a positive work-life balance is, so to help you give your best, we offer great facilities when you want to be in an office environment and support to work up to 60% of your hours from home.
About you
You’re an experienced Account Handler with a solid understanding of a breadth of commercial insurance products—particularly casualty, CAR and property. You know how to assess risk, negotiate effectively and deliver results that balance client needs with business goals.
You’re confident working independently, but you also thrive in a team. You bring energy, attention to detail and a natural ability to prioritise. Whether you’re liaising with stakeholders or managing multiple submissions, you stay calm, focused and professional. You value doing things properly, keeping up-to-date with changes to the market, and taking pride in delivering work that’s accurate and well-considered. Above all, you’re motivated by helping clients find the right solutions—and you’re ready to bring that commitment to a team that shares your values.
Skills that will be assessed during the application process:
4. Your strong knowledge of core product lines is essential: Casualty, CAR, Property.
5. Knowledge of product lines such as Marine freight liability, Fleet trade, Professional Indemnity and Cyber would be advantageous
6. Your familiarity with commercial product terminology and risk assessment
7. The ability to assess cover adequacy and negotiate effectively
8. Excellent customer focus and communication
9. Attention to detail and prioritisation
10. Time management and decision-making
11. Teamwork and self-motivation
12. Flexibility in a fast-paced environment
Qualifications
Progress towards DIP desirable
At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.
We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.
We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.
Benefits and Rewards
When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:
13. Salary up to £40,000 depending on experience
14. Annual bonus (up to 10% of salary)
15. Contributory pension scheme, up to 20%, including your 8% contribution
16. 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
17. A Family Friendly policy that helps you balance your work and family responsibilities
18. Access to savings at High Street brands, travel and supermarkets
19. £20 contribution to a monthly gym membership – subject to T&Cs
20. Health and wellbeing plan - cashback for dentist, opticians, physio and more
21. Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
22. Employee Volunteering - volunteer in the community for one day each year
23. Unlimited access to Refer a Friend £500 bonus scheme
24. Life Assurance cover of 4 x salary
25. Employee discounts of 15% on a range of NFU Mutual insurance policies.
Working at NFU Mutual
We’re one of the UK’s leading general insurance and financial services companies. For over 110 years we’ve put our customers at the heart of everything we do. Our people are just as important to us.
We pride ourselves on being “a great place to work” and our Gallup Exceptional Workplace 2025 award was not only awarded with Distinction but also named us as the first UK-based company to receive a Gallup Exceptional Workplace for ten years in a row. We are also the only Insurer to feature in the LinkedIn Top 15 Companies 2025 list of ‘Best midsize employers to grow your career in the UK’, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023, 2024 and 2025.
We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.