Overview
You will play a key role in a team of Technicians and Preparation Assistants in ensuring that all vehicles are prepared to the Motorpoint Standard, delivering excellent levels of customer service at every step.
Responsibilities
* Carry out pre-delivery inspections of vehicles and ensure they are prepared to the Motorpoint standard ahead of customer collection.
* Perform MOT tests where required.
* Carry out repair work on vehicles where necessary, ensuring that all work meets Motorpoint's Quality Standard.
* Liaise with both Customer Experience and Sales teams to ensure that vehicles flow through our process smoothly and that customers receive an outstanding level of service.
* Ensure that DVSA standards and health and safety regulations are met.
* DVSA accreditation as an MOT Tester.
* Full UK driving licence.
* Good knowledge of current MOT testing regulations and procedures.
* Strong diagnostic and problem-solving skills with the ability to identify and rectify defects efficiently.
* Good attention to detail and accuracy in completing paperwork and documentation.
* Effective communication skills to interact with customers and team members.
* Ability to work independently and as part of a collaborative team.
* Basic computer literacy for completing digital documentation.
* Strong time management skills to ensure timely completion of tests and inspections.
* Adaptability to handle a diverse range of vehicles and testing scenarios.
* A commitment to upholding ethical standards and ensuring the integrity of the testing process.
* Strong interpersonal skills and the ability to build trust with customers.
* For the right candidate, we offer training and accreditation support, with a two-year commitment required after training completion.
About Motorpoint
Motorpoint is the UK's leading omnichannel car retailer of nearly new cars. We strive to deliver a first-class experience for customers and to create a supportive, values-driven workplace.
Benefits
* Paid time off every month to do something that makes you happy
* 28 days' holiday plus days off for birthday, getting married, or moving house
* Additional holidays for length of service
* Long service awards
* Staff discount on cars and finance options
* Discounts and cashback at hundreds of high street retailers and restaurants through the My M.O.T platform
* Smart Tech in partnership with Currys
* Cycle to work
* Pension
* Healthcare
* Enhanced Parental Leave
* Employee Assistance Programme (EAP)
* Vocational and personal development training courses
* Quarterly team socials
* Team meals
* Scratch card rewards
* Sharesave scheme (SAYE)
* Plus much more!
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