THE BIG PICTURE
Bernadette is a digital experience agency and part of VCCP Group. VCCP is the challenger agency for challenger brands, with over 1500 people around the world. We offer full-service marketing and brand experience solutions from advertising to media buying, content production to data science, customer mapping to platform design & build.
Bernadette is a friendly and knowledgeable team of 80 specialists across Strategy & Data, UX, Design, Motion, Technology & Engineering, Project & Account Management and Operations, all dedicated to creating great work across all digital channels.
Bernadette means ‘Brave as a bear’. Being brave as a bear is having the confidence to face any challenge. It’s having a relentless curiosity. Fearlessly breaking new ground and having a passionate pioneering digital spirit.
OUR CULTURE
VCCP Group has a unique culture, and we are looking for people who will make a positive contribution to this, therefore the candidate must have the following attributes:
● A collaborative nature
● An entrepreneurial spirit
● Take pride in their work
● Have an honest approach
● Be un-precious and be able to recognise that a good idea can come from anywhere
● Take responsibility
ABOUT THE ROLE
The Bernadette Operations team plays a central role in the smooth running of the agency, ensuring that the right processes and tools are in place to enable the people to do the best work they can in the best environment possible. The Resource Manager sits within a team of three, whose duties span resource management, reporting, team coordination, talent acquisition, training and development, and the overall people experience. You will be integral in bringing together people and skills to deliver great work in a thriving environment, within a commercial structure that delivers value to the business.
The Resource Manager is responsible for the smooth day to day resourcing of our busy studio. Maintaining and evolving processes and routines accordingly, as we adapt and change to meet needs for the work and clients.
You will be working closely with the Operations Manager to develop and execute:
* Resourcing of the Studio
* The Studio equipment
* Cultural and team building strategies
* Contractor Recruitment strategies & implementation
* Working processes
* Operational processes
* Operational tools
* Hybrid working tools and process
KEY RESPONSIBILITIES :
* Working closely with the project managers and discipline leads to understand the requirements for each project.
* Have a complete understanding of all disciplines in the studio to enable the effective allocation of staff to project needs.
* Responsible for coordinating resource management by working with the project leads to book internal resources in London and Prague, as well as freelance resources when required.
* Work closely with the Recruitment & Operation Manager to determine freelance and permanent hiring needs, support the interview process and related admin.
* Work alongside the Operations Manager to oversee the induction process for all new team members (permanent and freelance), making sure the teams have all necessary info at the start of their time in Bernadette.
* Responsible for setting up contractors on our internal systems and arranging equipment (liaising with HR and IT).
* Responsible for contractor extensions by liaising with HR.
* Responsible for the contractor's financial tracking and liaising with our finance team for contractor hours.
* Run the Bernadette website hosting trackers and ensure finance teams are aware of invoices.
* Support the facilitation and management of the cross-office production resource workflow between London, Prague and the rest of the partnership.
* Being a face of Bernadette, especially welcoming perm and freelance team members for their day one introductions & walk rounds with key people.
* Playing a key role in populating and maintaining the Bernadette team culture alongside the Operations team.
SKILLS AND EXPERIENCE:
* Experience working in an agency or production house with working knowledge of resource management and recruitment (permanent & contract)
* Experience in motivating project teams, inspiring teamwork, taking a leadership role and running meetings
* Highly organised, excellent attention to detail and a confident communicator
* Focussed and a team player
* Ability to perform in a collaborative, fast-paced environment
* Passionate, proactive and ambitious
If this sounds like you or someone you know, then we'd love to hear from you!
VCCP DE&I STATEMENT
We believe that DE&I is about creating a strong culture of inclusion within our agency, where everyone can thrive and be their authentic self. VCCP is an equal opportunity employer and does not discriminate on the basis of gender, age, disability, religion, belief, sexual orientation, marital status, or ethnicity. If you require any adjustments during the application or interview process, please let us know via joinus@vccp.com.
CRIMINAL RECORDS INFORMATION
As part of our onboarding process, you will be required to complete a Criminal Records Declaration regarding any unspent convictions. For roles in finance, HR, Legal, IT or senior management, we may be required to verify your declaration with a basic DBS check, as well as an Adverse Finance and ID check.
**Please note, we try to respond to as many applications as possible but, if you do not hear from us within two weeks of submitting your application, please assume we are unable to proceed with your application for this specific role. Thank you for your interest in VCCP**