Overview
Hours: Monday - Friday, 08:00 - 17:30 (1 Lunch)
Salary: Up to £34,000 per year (dependent on experience)
Location: Bolton
Benefits: Company pension, 20 days holidays + bank holidays, Retail discounts & employee recognition awards, Life assurance, 24/7 employee assistance programme
About the Role
Customer Service - It\'s a People Thing
Are you someone who can strike up a conversation with ease and build rapport quickly? Do you thrive in a fast-paced environment where no two days are the same? If so, this opportunity could be a great fit.
As a Hire Controller, you\'ll play a key role in delivering an excellent customer experience. Acting as the first point of contact, you\'ll support customers with their on-site service requirements — such as welfare units, portable sanitation, fencing, and other site equipment — guiding them through the full hire process from enquiry to off-hire and follow-up. You\'ll focus on understanding customer needs, offering tailored solutions, identifying upsell opportunities, and ensuring a smooth and professional service throughout.
Key Responsibilities
* Handle inbound hire enquiries via phone, email, and online channels
* Manage the full hire lifecycle from initial enquiry to off-hire and feedback
* Build and maintain strong, long-term customer relationships
* Identify opportunities to maximise hire revenue and upsell additional services
* Liaise with internal teams to coordinate deliveries, collections, and service schedules
* Resolve customer queries and issues efficiently and professionally
* Maintain accurate records and ensure high standards of service delivery
About You
* Previous experience in a customer service, hire desk, or sales support role
* Confident managing inbound enquiries and processing orders
* Experience within construction, site services, or the hire sector is advantageous
* Strong communication and relationship-building skills
* Able to work independently and collaboratively within a team
* Highly organised with the ability to manage multiple priorities
* Comfortable using Microsoft Office and learning new systems
* Proactive, adaptable, and customer-focused in your approach
About the Opportunity
You\'ll be joining a busy and supportive environment within a well-established hire and infrastructure support operation. This is a great opportunity for someone looking to develop their career in a fast-moving, customer-focused role, where no two days are the same. The position offers the chance to build strong industry knowledge, develop commercial awareness, and be part of a team that values reliability, service excellence, and continuous improvement.
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